Sustainable Quality

Sustainable Quality

$31.99

Today, the concept of using quality as a competitive advantage has been diminished or even lost completely. It is not that there is a lack of quality improvement models, as there are many available. While each has had success, no one model that taken hold as the model. Why do improvement efforts seem to fizzle out? Why are they not sustainable?
Something has been missing from the strategy, planning, and implementation of these quality efforts. That missing ingredient has been culture. This book provides the strategy, tools, and methods needed for sustainable quality. The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement.
Excellence is achieved through people, and it is this people-centric approach that should be the basis for success. By building a foundation based on inclusion, positive culture, and strong leadership, great achievements are possible. This inside-out approach creates a strong internal community which can be the catalyst for embracing change and sustainable improvement.

Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces

Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces

$37.99

In Lean on Civility, the authors explain how incorporating civility can drive success in your business. As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement—including but not limited to quality, efficiency, and cost.

When organizations are deliberate and strategic about increasing supervisors’ and managers’ civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity.

Lean on Civility offers a practical tool kit—complete with strategies and tools (like the Masotti Feedback Method)—that you can take back to your workplace and implement immediately.

Consumer Protection in E-Retailing in ASEAN

Consumer Protection in E-Retailing in ASEAN

$31.99

While many sectors have been badly affected by the COVID-19 pandemic, e-retailing is one of the booming sectors during this period. Actually, the e-retailing sector was already booming even before the global pandemic. Although e-retailing offers many opportunities for businesses and consumers, there are several issues associated with e-consumer protection.
This book examines how consumers are protected on the online marketplace in the context of ASEAN countries. Specifically, this project:
(i) Discusses the six issues of e-consumer protection (e.g., information about transaction, product quality, privacy, security, redress, and jurisdiction);
(ii) Examines the policy/governance approach adopted by different sectors to address the issues of e-consumer protection; and
(iii) Proposes a multisector governance framework for e-consumer protection. Three short case studies on Lazada in Singapore, Shopee in Vietnam, and Zalora in Malaysia are also included to illustrate how well-known e-retailers protect their e-customers.
Overall, this book is interdisciplinary, including research on consumer protection, governance, management, and policy/regulation. It provides sources of information and knowledge which focus on both theoretical and practical aspects of e-consumer protection in ASEAN countries. Also, the roles from different sectors are examined to produce comprehensive findings and analysis of the governance process.

Integrated Delivery: Innovating Leadership for Outstanding Healthcare Outcomes

Integrated Delivery: Innovating Leadership for Outstanding Healthcare Outcomes

$31.99

The 2020 pandemic proved past best practices too brittle for future challenges. An integrative model of leadership, synergizing the competing values and approaches of other models, is needed. This book focuses on the innovative leadership framework that can support emerging best practices in health care organizations. The practices of innovation and strategic management are indispensable.
Within, you will read about:
‧ Health care’s past, present, and future trajectory,
‧ How innovation is related and required for ongoing success (and the different kinds of innovation at a leader’s disposal), and
‧ The components and practices of strategic management, and how they integrate into the three modes of leadership: anticipatory, strategic, and administrative. Each is highlighted and the attributes of supporting tools summarized.
Unlike other leadership books, this one offers a systemic and sustainable perspective. This approach is not simply a “sustain the moment and worry about tomorrow later” approach. It is a “sustain the future, integrating it into our present paradigm now” approach. Especially important is the effort taken to explain and apply matters related to uncertainty, anticipation, as well as approaching future readiness.

A Book About Blockchain: How Companies Can Adopt Public Blockchain to Leap into the Future

A Book About Blockchain: How Companies Can Adopt Public Blockchain to Leap into the Future

$34.99

“I am impressed by the deep conceptual understanding that Rajat has. In this book, he conveys to the reader a practical, down-to-earth version of blockchain with all its elements. As a business leader, and someone who pushed the envelope in applying technology to the resources industry, I view this book as perhaps the simplest end-to-end explanation of blockchain. It is a must read for any leader/startup entrepreneur or consultant.” —Ricardo Escobar (Former CIO BHP Billiton)
“It is quite simply the best book about blockchain for corporate executives. It will prove invaluable to early adopting project managers, strategists, and IT professionals as corporations experiment with blockchain and digital currencies. It perfectly nails the sweet spot between breathless hype over the technology’s enormous potential and a too deep technical dive.” —Chris Ballinger (CEO and Founder of MOBI), Former Chief Financial Officer of Toyota Research Institute
Executives, consultants, and strategists are wondering how to participate in the blockchain economy. They are wondering whether new business models that will emerge because of this novel technology will disrupt theirs or whether they will ignore their businesses and create completely different models. In this book I answer all those questions. By the time you finish, you will understand what blockchain economy is, how to participate in it, and avoid being disrupted or, even worse, ignored. Drawing from my own experiences as research scientist and entrepreneur, the book describes methods to transform existing business by using digitized trust that is industrialized at scale.

Negotiation Booster: The Ultimate Self-Empowerment Guide to High Impact Negotiations

Negotiation Booster: The Ultimate Self-Empowerment Guide to High Impact Negotiations

$31.99

To successfully conclude a business conversation, negotiation skills and tactics are not enough. If you enter a negotiation with fear, self-doubt or lack of conviction, you will not win no matter how well tactically you have been trained. Negotiation Booster is a novel, synergic approach leveraging the task related aspects of a negotiation with the underlying factors, such as emotions, ego, and stress.

Negotiation Booster is the ultimate guide to winning negotiations through self-empowerment. By bridging the strategic aspects with a self-management booster, the book will help you develop strategies for thriving in your negotiations.

Negotiation Booster draws from interdisciplinary sources. It equips the reader with cutting-edge insights on the key negotiation concepts, fundamental negotiation strategies, communication skills, perception and impression management techniques, the determinants of desired outcomes, and the issues that negotiators face internally and externally in the negotiation process.

ATOM: It’s Time to Upgrade the Economy, Second Edition

ATOM: It’s Time to Upgrade the Economy, Second Edition

$34.99

In this book, we will explore how the accelerating pace and diffusion of technological change has taken control of an ever-growing fraction of the world economy. This fraction is being assimilated into a different set of economic fundamentals, such as the rapid and exponential price deflation inherent to technology. The effect of this was insignificant until recently, but is now beginning to create conspicuous distortions in many economic metrics, and is just years from being the dominant force across the entire economy. In response to technological deflation, the central banks of the world will have to create new money in perpetuity, increasing the stream at an exponentially rising rate much higher than is currently assumed. This now-permanent need for monetary expansion, if embraced, can fund government spending more directly. This in turn creates a very robust, dynamic, and efficient safety net for citizens, while simultaneously reducing and even eliminating most forms of taxation by 2025–30.
Failure to recognize that technological deflation mandates permanent and ever-rising central bank monetary expansion that can and should gradually become the primary source of government spending could result in countries falling behind more enlightened countries in a very short time.
The nature of current worldwide technology is to link various disruptions with each other, consume monetary liquidity to generate deflation, and lower the effective prices of most goods and services over time. Therefore, the entirety of worldwide technology has to be seen as a holistic economic entity, and can be defined as the ‘Accelerating TechnOnomic Medium’, or ‘ATOM’.

Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume II

Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume II

$37.99

“Paul’s book is, in my view, one of the most comprehensive treatise on the challenging topic of Quality, since the works of Deming. It covers the topic, in an almost 3D manner, such that it doesn’t really matter how the reader comes to the subject – as a novice or with experience, that viewpoint is described. Indeed, the book explains the subject matter without being shackled by the conventional wisdoms typically associated with “Quality”. I look forward to it being my next “go to” reference.” –Andrew Nichols, Quality Program Manager, Michigan Manufacturing Technology Center
These two volumes are about understanding—why—and application— how—and aim to provide guidance and introduction to both. Beginning with manufacturing and services, it also includes professional, personal, and spiritual dimensions.
Variation does not sit happily with consistency and skill in handling risk and opportunity requires competence in the use of statistics, probability, and uncertainty; and needs to complement the critically essential soft dimensions of quality.
There are no clear boundaries to the applicability of quality and the related processes and procedures expressed in management systems, and so “… it applies in diverse business and social environments.”
Quality is everyone’s business, and there is no single professional discipline that can properly express this. Best practice, tools, and techniques need to be shared across all kinds of organizational and professional boundaries.

Workplace Jazz: 9 Steps to Creating High-Performing Agile Project Teams

Workplace Jazz: 9 Steps to Creating High-Performing Agile Project Teams

$31.99

“Workplace Jazz provides new insights and practical tools to excel in the new world of constant change.” –Antonio Nieto-Rodriguez, Author of the Harvard Business Review Project Management Handbook.

Following a team development system that jazz musicians use naturally provides clarity, purpose, and structure is the key to creating high-performing agile teams. It is attainable through this book, Workplace Jazz.

In Workplace Jazz, the author raises a battle cry for individual and corporate responsibility in building cultures that are healthier and more productive for those working in them.

What should leaders do to address this workforce engagement and productivity gap? Should companies keep implementing culture improvement processes and procedures that do not address the emotional connection that teams need?

Workplace Jazz offers a step-by-step process, enhanced with stories, neuroscience research, case studies, metaphors, and a strategic blueprint for developing connected and high-performing project teams based on the author’s experiences as a professional musician, certified conversational intelligence coach, and certified business
consultant.

The author has provided a self-assessment that is a complimentary accompaniment to this book. Click here to learn more.