Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces


In Lean on Civility, the authors explain how incorporating civility can drive success in your business. As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement—including but not limited to quality, efficiency, and cost.

When organizations are deliberate and strategic about increasing supervisors’ and managers’ civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity.

Lean on Civility offers a practical tool kit—complete with strategies and tools (like the Masotti Feedback Method)—that you can take back to your workplace and implement immediately.


About the Author(s)

Christian Masotti

With 20 years of hands-on manufacturing experience, Christian Masotti has witnessed time and time again how incivility can impact business. Having worked with—among others—the big three auto manufactu…

Lewena Bayer

For more than 20 years, Dr. Lewena Bayer, CEO of Civility Experts Inc., 16-time published author and thought leader, has been striving to build better communities and workplaces all over the wo…

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Pub Date

January 20, 2021





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