Operations Methods: Waiting Line Applications, Second Edition

Operations Methods: Waiting Line Applications, Second Edition

$21.99

Updated to integrate the management of associated information processes, expand some application discussions, and provide additional reference material, the intent of this monograph is to help business professionals use waiting line (queuing) analysis methods to improve both service and manufacturing business applications of queuing situations. Emphasis is given to discussing the caveats in applying waiting line theory and becoming aware of the assumptions used in developing that theory. The importance of accounting for variability in waiting line processes is discussed in some detail because the basic queuing equations provide only average performance data under steady-state conditions.

Understanding how much variability can exist for a given waiting line scenario provides a manager with the insight required to reduce these effects and develop innovative solutions for improving service while reducing operating costs. In general the mathematical tone of the book is focused on applications, not the derivation of the formulas presented. The few derivation exceptions illustrate some approaches not commonly discussed in textbooks—for example, the use of state diagrams and random number approximations of the probability distributions for use in simple simulation models. To aid in understanding the material presented, some practical examples are given at appropriate points in the text and some simulation approaches using common spreadsheet software are described.

The Business Wealth Builders: Accelerating Business Growth, Maximizing Profits, and Creating Wealth

The Business Wealth Builders: Accelerating Business Growth, Maximizing Profits, and Creating Wealth

$21.99

Too many business owners are working in reverse where they are the fuel for their business. Their business needs to be fuel for them so they can fulfill their personal and professional aspirations and goals. This book challenges owners of mid-market and small firms to think about their business as a wealth generator rather than just a place to work. It focuses on helping entrepreneurs to thrive by having the business provide fuel for their personal lives instead of their own business consuming their personal lives.

Sustainability Reporting: Getting Started, Second Edition

Sustainability Reporting: Getting Started, Second Edition

$21.99

Sustainability reporting provides nonfinancial and financial indicators of an organization’s environmental, economic, and social dimensions of its operations. The globalization of corporations and widely publicized corporate misdeeds (e.g., Nike’s child labor problems) has increased public scrutiny of corporate behavior. As pressure grows from a variety of stakeholders (e.g., investors, creditors, customers, and NGOs) for corporate transparency, sustainability reports provide vital information to meet the demand for disclosures about environmental, economic, and social impacts. In addition to addressing stakeholders’ demands, this reporting enhances internal decision-making. Managers are better able to assess risks, monitor company resources, establish competitive advantage, create employee loyalty, and engage stakeholders.
This book is intended for MBA students, executives, and managers who want to learn about the value of sustainability reporting. In this book, they will discover the internal and external benefits of sustainability reporting, the basics of existing reporting frameworks, and the reaction of the investment community. Detailed examples of sustainability metrics from numerous organizations are provided to illustrate the Global Reporting Initiative Sustainability Reporting Guidelines. This book will enable readers to assess how reporting can add value for his or her own organization.

Managing Virtual Teams, Second Edition

Managing Virtual Teams, Second Edition

$21.99

Virtual teams are an integral part of today’s global business environment. Traditional face-to-face communication is frequently being replaced with technology mediated communication methods including phone, email, fax, synchronous chat programs, and videoconferencing.
While virtual teams offer various advantages to organizations and individuals in flexibility and the ability to overcome geographic distance, they face unique challenges. Virtual teams are often made up of members of various cultures with diverse communication styles. Men and women also tend to behave differently in virtual environments. Challenges occur in the forming, storming, norming, performing, and adjourning phases of team development, and virtual teams must be able to cope effectively with those obstacles if they are to be successful and reach their potential. Team participants should be selected carefully for various personal characteristics that help assure success and trained in how to be effective virtual team members. Various team strategies can be implemented to improve effectiveness and satisfaction of virtual team members. This second edition features an overall updating of content, statistics, and references, especially in the sections on technology. New real-world cases provide opportunities for readers to apply principles covered in the book in developing organizational solutions.

Making Sense of Iranian Society, Culture, and Business

Making Sense of Iranian Society, Culture, and Business

$21.99

Iran represents a large regional economy with a strategic location in the Persian Gulf and Central Asia, a huge consumer market, tremendous natural resources, and numerous petrochemical and manufacturing industries which require heavy investment. Understanding the Iranian business environment requires a holistic approach as in Iran religion, society, culture, economy, politics, and family are intimately intertwined. In line with this view, this book aims at offering an analytical, readable, and relatively comprehensive understanding of the Iranian society, culture, and business environment. The book adopts a broad scope and relies on a wide range of academic and professional sources to bring insights into the Iranian context. The book tries to bridge theory and practice by providing a reasonable blend of scholarship and practical expertise. As such, this book can be seen as a valuable source for business managers, political analysts, policy makers, scholars, students, and all those who are concerned with the Iranian and Middle Eastern affairs.

A Profile of the Performing Arts Industry: Culture and Commerce

A Profile of the Performing Arts Industry: Culture and Commerce

$21.99

Attending a live concert or theatrical performance can be a thrilling experience. At their best, the performing arts represent the height of human creativity and expression. But the presentation on stage, whether it is Shakespeare, Beethoven, or The Lion King, depends on a business backstage.
This book provides an overview of both the product on stage and the industry that makes it possible. While the industry’s product is unique—with unique supply and demand characteristics it is still an industry, with economic inputs, business models, competitors, value chains, and a dynamic, challenging marketplace. We will examine each of the major segments (Broadway, regional theater, orchestra, opera, and dance) along these business dimensions.
This book will give lovers of the performing arts an understanding of the business realities that make live performances possible. Managers, board members, and performers will be better equipped to take on the strategic challenges their companies face. People contemplating any of these roles will have a better idea of what to expect. Business analysts and students of strategy will discover how economic frameworks apply in this unique setting where culture and commerce converge.

Market Sensing Today

Market Sensing Today

$21.99

The concept and framework of market sensing was introduced by George Day more than 20 years ago into the strategic marketing literature – especially the philosophy of the market-driven organization. Market sensing can be considered an expression of a company’s capabilities to scan the external environment. It does this by using real time data and intelligence to understand business or uncertain changes, to meet the current and future needs of the market, increase customer value, and outperform competitors. Market sensing enables managers to resist complacency, as well as to exploit opportunities and to design appropriate competitive strategies in order to remain successful in today’s uncertain, rapidly changing, and hypercompetitive market. Market Sensing Today is essential reading in the marketing discipline, given the rapidly escalating innovative developments in market sensing techniques. This book of essays by acknowledged experts in the field fills an important knowledge gap and provides a realistic basis for strategy. It is replete with real-life examples of market sensing that illustrate actionable ideas for immediate impact that will improve organizational learning and accelerate growth.

Launching New Products: Best Marketing and Sales Practices

Launching New Products: Best Marketing and Sales Practices

$21.99

So, why this book? New product launches can be more effective! What is the ultimate measure of effectiveness? Sales dollars, profit dollars and growth rates are excellent measures. But how do you know that the launch is the best it can be? There is no endorsed standard that is used to evaluate the actions leading up to the launch, and corrective actions used during the product launch. As a result, business leaders make their own judgments and never truly know how much more successful they could have been.

The goals of this book are to discuss critical topics in launching new products, and to distill successful approaches from hundreds of publications and experience from launching over 50 new products into a checklist for marketing leaders, CEOs, and board members. The function of this checklist is to force consideration and completion of tasks that drive a successful product launch.

How Strong Is Your Firm's Competitive Advantage, Second Edition

How Strong Is Your Firm’s Competitive Advantage, Second Edition

$21.99

Perhaps the most confounding characteristic of the competitive marketplace is that everyone wants a piece of the action. If a firm successfully enters a new market, creates a new product, or designs new innovations for an existing product, it’s just a matter of time before competitors follow suit. And the influx of competition inevitably places downward pressure on both price and profitability.
Whether you’re an economics student or a manager with absolutely no background in economics, this book will help you make better decisions and learn more about the Five Forces Model, (first published in 1979 by Harvard economist Michael Porter) which identifies the characteristics that can help insulate a firm from competitive forces.
This book brings microeconomic theory into the world of the business manager rather than the other way around. The author expounds on microeconomic theory, enabling economists to take the knowledge back to the office and apply it.

The Agile Edge: Managing Projects Effectively Using Agile Scrum

The Agile Edge: Managing Projects Effectively Using Agile Scrum

$21.99

This book is intended to provide new members of an Agile Scrum team a concise, highly organized and cogent description of what Agile Scrum is and how it works. Then, it expands its scope to address key topics in Agile, that virtually all Agile participants will eventually want to deal with: how to drive to success more often, common issues in Agile utilization and recommended solutions, increasing the business value of key Agile meetings (called Ceremonies), and a path to Agile adoption will also be shared. A fundamental of business is constant change. The Agile methodology embraces change, this is why dozens of Fortune 500s are adopting Agile. Agile also has a process by which the most important work gets done first; possibly providing value to the business well before the project is completed. And, another key facet of Agile is work is shared with the paying client (called a Project Owner) regularly; meaning that the team will never be too far out of line with expectations. However, Agile teams are very tight (close-knit), this means that one needs every advantage to be accepted by the team quickly, this is why the foundations of Agile are addressed in this book, along with a personal onboarding strategy.