Quality Management in a Lean Health Care Environment

Quality Management in a Lean Health Care Environment

$21.99

Quality in a lean healthcare setting has one ultimate goal–to improve care delivery and value for the patient. The purpose of this book is to provide a blueprint to hospitals, health care organizations, leaders, and patient-facing workers with tools, training, and ideas to address quality within their organization. Examples from healthcare and other industries are provided to illustrate lean methodology in lean and their application in quality. The reader can learn how other organizations improve quality, what their roles are, and what they do daily. By the end of the book, you will have leaned actionable concepts and have the tools and resources to start improving quality.

Environmental Policy for Business: A Manager's Guide to Smart Regulation

Environmental Policy for Business: A Manager’s Guide to Smart Regulation

$21.99

In the context of the worldwide concern with the sustainability of current forms of development, business managers are being required to engage with environmental policy more creatively than in the past. At the broadest level, business managers are being advised to embrace regulation as a source of competitive advantage rather than viewing it simply as a compliance cost and administrative burden. Irrespective of whether managers accept that “going beyond compliance” is a stimulus for innovation, business managers frequently face a policy environment in which choices need to be made over how policy agendas should be responded to.

Contemporary policy approaches may mandate demonstration of best practice, without defining what constitutes best practice or use policy approaches that give the option of “paying for pollution” or investing in clean technology. Frequently, the argument is made that there are reputational gains to being a first mover and putting the organization ahead of regulation, but the implication can be considerable upfront investment for uncertain returns. Against this context, this book provides a guide to the new world of environmental regulation for managers within business and students with a particular interest in understanding how environmental regulation works.

Revenue Management: A Path to Increased Profits, Second Edition

Revenue Management: A Path to Increased Profits, Second Edition

$21.99

This book describes the emerging field of revenue management and its applications across a broad spectrum of business activity. It recounts the history and development of revenue management and addresses the analytical tools needed to integrate revenue management into management generally and financial and accounting practice in particular. Revenue Management discusses and assesses various pricing practices and other revenue management techniques. It gives particular attention to the role of capacity analysis and the connection of revenue management to the theory of constraints.

While revenue management originated in the service industries, it is now practiced across a broad spectrum of business and not-for-profit organizations. This book will be a useful guide to managers at all levels who wish to give greater consideration to the importance of revenue management in their organizations. The second edition reorganizes the presentation of the subject, adds many new examples, and concludes with a chapter on emerging issues.

Manage Your Career: 10 Keys to Survival and Success When Interviewing and on the Job, Second Edition

Manage Your Career: 10 Keys to Survival and Success When Interviewing and on the Job, Second Edition

$21.99

This book gives the reader keys to survival and success as a career progresses from one job to the next in the same, or different, organization—be they for-profit, nonprofit, government, or volunteer. It is designed to help the reader avoid the many traps and pitfalls encountered along the career path as well as to help facilitate increased personal effectiveness during all three stages of the job cycle—interviewing, new hire, and long-term employment.

Whether preparing to enter the workforce for the first time or in early, middle, or later career stages, this book will show the reader how to avoid jobs and organizations that are not a proper fit. It will also go beyond survival and show how to achieve success by doing the job well and making other contributions to the organization in ways that improve job performance, satisfaction, happiness, and personal and professional growth.

The keys this book provides are effective for an independent contributor, a manager responsible for the work of others, or an executive responsible for the enterprise. Organizational leaders, human resource professionals, career coaches, and mentors should also utilize this book to educate and train employees to be more productive while gaining personal rewards, not only for themselves but for their clients as well.

Competencies at Work: Providing a Common Language for Talent Management

Competencies at Work: Providing a Common Language for Talent Management

$21.99

Check out an article by the authors in the latest issue of TD Magazine!

Competencies At Work will equip readers to understand, build, and implement competency models as a foundational and integrating element in talent management systems. Readers will understand how competency models have evolved to be the current best practice in defining criteria for all talent management applications such as selection interviews, promotion panels, assessment centers, job descriptions, and learning objectives. Specific guidance is provided in the steps needed to establish a sustainable model, with research results on universal competencies contained in most contemporary models. Also discussed are the challenges and issues in building and implementing models, such as the need for proof of efficiency and effectiveness, that is, reliable measures of competence and proof of validity.

Competency models will be placed in the greater context of the complete talent management system needed to effectively recruit, select, orient, train, appraise, reward, motivate, and promote high-performing employees. The most popular competency applications of interviewing, assessment centers, survey-guided development, job modeling, and training criteria are specifically explored and explained. Finally, recent case studies bring competencies to life in real organizational settings. Questions for reflection will help readers review and summarize important content in each chapter.

Key Account Management: Strategies to Leverage Information, Technology, and Relationships to Deliver Value to Large Customers

Key Account Management: Strategies to Leverage Information, Technology, and Relationships to Deliver Value to Large Customers

$21.99

Now more than ever, companies are faced with a critical and challenging truth. Today’s customer is demanding more attention, superior service, and the expertise of a dedicated sales team. Suppliers must make difficult choices to determine how to allocate limited resources, including which customers receive the highest level of service. Increasingly, supply side organizations are working to design and implement key account programs to meet or exceed these expectations. Key account management is a specific business strategy that involves complex sales processes, large-scale negotiations, and the alignment of multiple internal and external stake holders. This multi-pronged process is anything but straightforward, and the business world is filled with examples of key account programs that have not achieved the expected results. This book addresses the strategic challenges facing top executives and sales leaders as they build strategies to better manage their key accounts. By leveraging up-to-date research, testimonials drawn from interviews with experienced practitioners, best practices of successful companies, along with straightforward practical guidelines for executives and sales leaders, this book can serve as an instruction manual and toolbox for organizations working to achieve success through their key account strategies to meet the demand of their key customers.

Engaging Millennials for Ethical Leadership: What Works For Young Professionals and Their Managers

Engaging Millennials for Ethical Leadership: What Works For Young Professionals and Their Managers

$21.99

“[This book] brings broad perspective to the discussion of millennials at work. As organizational models continue to evolve, her analysis points to more robust, values-based talent development strategies that optimize engagement and performance. This is essential reading for all who believe that unyielding integrity is the ultimate competitive advantage.”—Susan P. Peters, Senior Vice President, Human Resources, GE “In this book, McManus sheds highly focused and well-grounded light on this issue with respect to how to best prepare today’s emerging leaders to handle the ethical challenges they are likely to face at work. It is a must read for educators, managers, coaches and trainers who face this emerging challenge.”—Edward J. Conlon, Sorin Society Professor of Management & Director, Notre Dame Deloitte Center for Ethical Leadership, Author of Getting It Right: Notre Dame on Leadership and Judgment in Business

By 2020, half of America’s workforce will be millennials. In this era of transparency and accountability, explorations of effective organizations are inseparable from considerations of ethical leadership. Engaging Millennials for Ethical Leadership provides strategies for optimizing performance, drawing on emerging research and complemented with perspectives gleaned from students at a top-tier business school and from a diverse group of corporate executives. Please enjoy a webinar created for Notre Dame Alumni Association by McManus based on her book.

Strategic Management: An Executive Perspective

Strategic Management: An Executive Perspective

$21.99

Organizational success crucially depends on having a superior strategy and effectively implementing it. Companies that outperform their rivals typically have a better grasp of what customers value, who their competitors are, and how they can create an enduring competitive advantage.
Successful strategies reflect a solid grasp of relevant forces in the external and competitive environment, a clear strategic intent, and a deep understanding of a company’s core competencies and assets. Generic strategies rarely propel a firm to a leadership position. Knowing where to go and finding carefully considered, creative ways of getting there are the hallmarks of successful strategy.

Information Systems Project Management

Information Systems Project Management

$21.99

This book addresses project management in the context of information systems. It deals with general project management principles, with focus on the special characteristics of information systems. It is based on an earlier text , but shortened to focus on essential project management elements. This chapter has presented various statistics indicating endemic problems in completing information system projects on time, within budget, at designed functionality. While successful completion of an information systems project is a challenge, there are some things that can be done to improve the probability of project success. This book reviews a number of project management tools. These include developing organizational ability to work on projects, discussed in Chapters 2 and 3. Sponsor expectations can be based upon better information if a good job of project selection is conducted, discussed in Chapter 4. Better systems analysis and design (Chapter 5) and project estimation (covered in Chapter 6) can assure that the proper skills are acquired to develop the project. Project management tools (Chapter 7) can assist project managers in coordinating the project effort, as can project management software such as Microsoft Project. Chapter 8 will return to the importance of critical success factors in the context of project implementation. Chapter 9 will discuss project control and termination.

Responsible Management Accounting and Controlling: A Practical Handbook for Sustainability, Responsibility, and Ethics

Responsible Management Accounting and Controlling: A Practical Handbook for Sustainability, Responsibility, and Ethics

$21.99

Currently accounting and controlling are little involved in responsible business. This book offers a responsible controlling framework and a 12-step roadmap how management accounting and controlling can be adapted to become a change agent towards responsible business. The main issue of this book is to be seen in the fact that controlling and management accounting departments are hardly involved in sustainability, responsibility and ethics (SRE) topics and thus do not contribute to responsible business. The book deals with the conviction that responsible controlling is indispensable to make an entire organization more responsible. The main content of this book is the conceptual development of a Responsible Controlling Framework towards decision-making based on an ethically sound fundamental in order to make a company a responsible business. The conceptual approach helps to ensure the book will appeal practitioners in organizations of all size and nature as well as for (MBA) students. This book recommends a thoroughly examined course of action regarding Responsible Controlling for practitioners based on a profound theoretical background. The book shows the current state of controlling in an organizational context and in which areas controllers are active.