Service Excellence: Creating Customer Experiences That Build Relationships
Making Projects Sing: A Musical Perspective of Project Management
Managerial Communication for the Arabian Gulf
Relationship Marketing Re-Imagined: Marketing’s Inevitable Shift from Exchanges to Value Cocreating Relationships
Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance, Volume II
Service Innovation
First and Fast: Outpace Your Competitors, Lead Your Markets, and Accelerate Growth
Leading The Positive Organization: Actions, Tools, and Processes
The Resilience Advantage: Stop Managing Stress and Find Your Resilience
An Introduction to Lean work Design: Fundamentals of Lean Operations, Volume I
Success: Theory and Practice
Regression for Economics, Second Edition
An Introduction to Lean work Design: Fundamentals of Lean Operations, Volume II
Lies, Damned Lies, and Cost Accounting: How Capacity Management Enables Improved Cost and Cash Flow Management
Open Innovation Essentials for Small and Medium Enterprises: A Guide to Help Entrepreneurs in Adopting the Open Innovation Paradigm in Their Business
A Profile of the Steel Industry: Global Reinvention for a New Economy, Second Edition
Shopper Marketing: A How-To Business Story
Agile Project Management for Business Transformation Success
Statistics for Economics: Second Edition
War Stories: Fighting, Competing, Imagining, Leading
The Human Side of Virtual Work: Managing Trust, Isolation, and Presence
Using Statistics for Better Business Decisions
Writing For Public Relations: A Practical Guide for Professionals
Major in Happiness: Debunking the College Major Fallacies
Personal and Organizational Transformation Towards Sustainability: Walking a Twin-Path
Financial Ratios