Designing Learning and Development for Return on Investment
For Learning and Development the ability to deliver a return on investment is not about investing in good evaluation mechanisms, although this is important. This article emphasises the importance of designing for Return on Investment, providing the theoretical underpinning to explain how to use group and human dynamic processes to emphasise the ‘self-renewal’ ability of the individual, facilitate the movement of groups and improve the health and effectiveness of organisations in a sustainable way. It also offers a practical framework of two fundamentals of intervention design. The Diagnostic Phase – understanding the nature of the situation and the issues involved and The Evaluation Phase; aligning to organisational performance objectives.