Jim Spohrer and Haluk Demirkan, Editors of the Service Systems and Innovations for Business and Society Collection

Dr. Jim Spohrer is the Director, Cognitive Opentech Group (COG) IBM Research – Almaden, where he works to align IBM and universities globally for innovation amplification. His current research priorities include people-centered smart service systems, and helping learners to build, understand, and work with digital cognitive systems in their professional and personal lives. Spohrer has a PhD in computer science/artificial intelligence from Yale University. He has more than 90 publications and been awarded nine patents, and while at Apple Computer was awarded Apple’s Distinguished Engineer Scientist and Technology title for his work on next-generation learning platforms.

Dr. Haluk Demirkan is a Milgard Endowed Professor of Service Innovation and Business Analytics, and Founder & Director of Center for Business Analytics and Master of Science in Business Analytics at the Milgard School of Business, University of Washington-Tacoma, and a Co-Founder & Board of Director of International Society of Service Innovation Professionals. He has a Ph.D. in information systems and operations management from the University of Florida. With 150+ publications, he has a global leadership in analytics and service innovation with cognitive computing and service-oriented technology. He has 20+ years experience advising 40+ Fortune 500 companies like IBM, GE, Cisco, HP, Intel, American Express.

The Mastery of Customer Service in Careers
Building an Autonomous Environment: For Yourself and Your Organization
The Agile Equilibrium: Balancing Organizational Freedom and Structure
Disconnected: Exploring the Decline of Social Networks
Transformative Strategic Thinking: The Art of Disciplined Business Creativity
Designing Service Processes to Unlock Value, Fourth Edition
Innovative Business Development: Implementing Transformation from Within
The Future is Big: How Emerging Technologies are Transforming Industry and Societies
Becoming Resilient: Staying Connected Under Adversity
Platform Thinking: Read the past. Write the future.
Servitization: Assessment Protocol for Action
Evolving with Inclusive Business in Emerging Markets: Managing the New Bottom Line
Hidden Challenges: Human Dynamics in Organizational Change and Recovery
Service in the AI Era: Science, Logic, and Architecture Perspectives
The Emergent Approach to Strategy: Adaptive Design & Execution
Emerging FinTech: Understanding and Maximizing Their Benefits
The Vice-Chairman’s Doctrine: Rocking the Top in Industry Version 4.0
Compassion-Driven Innovation: 12 Steps for Breakthrough Success
Adoption and Adaption in Digital Business
Customer Value Starvation Can Kill
ATOM: It’s Time to Upgrade the Economy, Second Edition
Designing Service Processes to Unlock Value, Third Edition
Disruptive Innovation and Digital Transformation: 21st Century New Growth Engines
Build Better Brains: A Leader’s Guide to the World of Neuroscience
Design: A Business Case: Thinking, Leading, and Managing by Design
Service Excellence in Organizations: Eight Key Steps to Follow and Achieve It, Volume II
Obtaining Value from Big Data for Service Systems, Volume II: Big Data Technology, Second Edition
Service Excellence in Organizations: Eight Key Steps to Follow and Achieve It, Volume I
Obtaining Value from Big Data for Service Systems, Volume I: Big Data Management, Second Edition
Co-Design, Volume I: Practical Ideas for Learning Across Complex Systems