The Big Miss: How Organizations Overlook the Value of Emotions

$34.99

What are the emotional and subconscious drivers behind your customers’ behavior? Do you have a science and data-based strategy to drive this in the direction you want?

In The Big Miss: How Businesses Overlook the Value of Emotions, Zhecho Dobrev reveals how organizations are frequently deceived by customers and fail to act on what they fail to notice–thus are missing the biggest driver of profitable customer behavior! His extensive research shows that emotions are the key drivers of customer behavior, yet few organizations have a strategy to evoke specific emotions based on science and data. Does yours?

In this book, the author provides business leaders with a practical framework for how to embed emotions in their business practices, which includes learning how to:

  • Discover the difference between what customers say and do
  • Create a data-based strategy around specific emotions
  • Use customer science to future-proof your business and make the most out of Digital Transformation, Data, and AI

…and much more.

Behind every business problem, there is a customer problem! This book will change how you think about customer behavior and challenge you to harness the business power of emotions.

Sustainability For Retail: How Retail Leaders Create Environmental, Social, & Cultural Innovations

$41.99

Sustainability for Retail is an important international overview of the role of retail in the worldwide climate crisis. Its focus is on apparel and related retail products, from supply chain to the selling floor. The retail industry is identified as the source of 10 percent of the world’s carbon emissions.

This book presents the notable successes that have been achieved in the private sector. Interviews with leaders ranging from multi-nationals to specialty collections, to reports on innovative technological advancements.

Behind each story and report is the strong determination of an individual or the commitment of organizational management to establish and uphold practices that cut the energy use, c, support providers of raw materials with living wages and lifestyles, and mount campaigns to educate the consumer on supporting products and the overall circular economy. Resale, reuse, and remake comprise an escalating movement that didn’t exist even a decade ago to extend the life cycle of products that previously had a high potential of becoming landfill. It has become big business, sanctioned with promotions across the retail board, from icons of mass merchandising to small local workshops.

Sustainability for Retail offers businesses and consumers insight into beneficial decision-making for themselves and for the greater environment. The authors provide a comprehensive guide to the forces driving the retail sustainability movement.

The Entrepreneurial Adventure: From Small Business to SME and Beyond

$31.99

This book is perfect for anyone looking at business and entrepreneurship. It is ideal for anyone with an interest in business and anyone who has aspirations to start their own business–outlining key principles of the entrepreneurial adventure and the business world, bringing it to life using case studies.

Within this text you will find useful and practical information about business and entrepreneurship. James provides a robust understanding of the theory and real-world implications of running a successful business. He describes and explains the whole process from understanding the implications and risks, the start-up stage through to future expansion.

This book clearly demonstrates that if you consistently follow the good business habits and practices described, you really can achieve entrepreneurial success and the opportunities that come with it.

A Corporate Librarian’s Guide to Information Governance and Data Privacy

$28.99

With the expansion of technology and governance, the information governance industry has experienced dramatic and often, sudden changes. Among the most important shifts are the proliferation of data privacy rules and regulations, the exponential growth of data and the need for removing redundant, obsolete, and trivial information and the growing threat of litigation and regulatory fines based on a failure to properly keep records and manage data. At the same time, longstanding information governance standards and best practices exist, which transcend the sudden vicissitudes of the day.

This volume focuses on these core IG principles, with an emphasis on how they apply to our target audience, which includes law librarians, legal and research staff and other individuals and departments in both the public and private sectors who engage deeply with regulatory compliance matters.

Core topics that will be addressed include:

  • the importance of implementing and maintaining cohesive records management workflows that implement the classic principles of capturing, checking, recording, consolidation, and review;
  • the classic records management principles of Accountability, Transparency, Integrity, Protection, Compliance, Accessibility, Retention and Disposition; and
  • archives Management and the two principles of Providence and Original Order.

The Aperture of Modern CEOs: Aligning Purpose and Focus

$37.99

In the 21st Century, the Chief Executive Officers role is both complex and multifaceted. As the key architects of culture in their organizations, how their actions, behaviors and mindset are role modeled and perceived is pivotal and how they in turn, evoke leadership in everyone is essential.

Along with input from Global CEOs, this book examines and assesses how CEOs defines, navigate and instill key activities of organizational life and provokes and challenges the nature of their practice.

It shares practical strategies on how CEOs ways of being can influence and contribute to the adoption and embedment of ways of working that better serve employees, stakeholders and organizations. Ultimately, in the pursuance of healthier organizations!

Key activities of organizational life include purpose and vision; strategy and structure; leaders’ actions, behavior and mindset; culture change and change drivers; new ways of thinking, doing and being and, activities for the future in terms of space, innovation and reimagining.

Operations and Cash Management Series

$75.00

Now you can own all of Reginald’s books in one convenient set!

Lies, Damned Lies, and Cost Accounting

Business leaders rely on accounting data such as profit and calculated costs as a guide to whether they are making money. Should they?

Accounting was designed to report financial performance not model cash flow. Accruals can disconnect cash flow from the timing and extent to which it occurs. Statements of cash flow do not provide insight into what was bought and how efficiently it was used. Costs and profits are not absolute, they change based on the model you use to calculate them. To manage cash, you must manage what you buy and how effectively you use it. The largest expenditure for most companies is capacity; space, labor, materials, equipment, and technology. Unless you model and manage capacity effectively, you will not achieve the cash flow results you seek.

This book introduces capacity management, describes cash flow dynamics, and offers ideas about how to manage both. After reading it, you be able to see, understand, and manage cash flow as never before.

Strategic Cost Transformation

Your product costs $2.86 to make. What does the number tell you about your operations, how effectively they were run, demand, or how much money you spent on capacity? Nothing. Shouldn’t you know?

Accounting information creates a limited picture of operations and true cash performance. Strategic Cost Transformation offers a new framework, business domain management, which creates a comprehensive picture of your organization for improved cash based decision-making.

Project Profitability

Consultants and internal project teams often make substantial claims about the savings opportunities resulting from their projects. Most of the time, these claims do not come true. Project Profitability explains why these opportunities are not realized and offers a framework that will guarantee your teams identify projects that align with your strategy, calculate cash savings appropriately, and realize these cash savings upon implementation.

Customers of consulting organizations can use this book to keep their consultants honest when savings are promised. Consulting organizations can use this book to help document the value their solutions bring, how much of that value can be realized, and what’s necessary to achieve it.

If you are a consultant, you do not want to risk having your customer know the content of this book and challenge the value promise!

Rebooting Local Economies: How to Build Prosperous Communities

$31.99

A prosperous future for your community is in your hands!

Make your community a better place to live, work and play!

Why do some communities thrive and grow while others struggle and decline? Smart communities know how to attract and nurture the kinds of businesses and organizations they want to create a vibrant economy and higher quality of life.

The more that elected officials and all residents know about community and economic development the more the community will prosper. How to Build Prosperous Communities is a practical guide to help communities reach their goals for prosperity. Numerous examples throughout the book show how communities and regions of all sizes have attained and maintained prosperity in a constantly changing environment.

The book is based on the authors’ years of experience helping communities and regions across the country and around the world create their roadmaps to prosperity with better jobs, improved public services, and enhanced amenities.

The Untold Power: Underrepresented Groups in Public Relations

$28.99

The Untold Power: Underrepresented Groups in Public Relations fills a glaring void in public relations history by chronicling the practices and scholarship contributed by members of ethnically and racially underrepresented groups.

The evolution and advancement of public relations have been recorded and taught as an integral part of the communications curriculum, but the stories of these trailblazers went untold.

The text offers snapshots of past, present, and future endeavors with the hope that the reader will be inspired, reflective, and proactive. Everyone from students to seasoned professionals will learn of individual and group challenges and triumphs in academia, the workplace, and society.

Emergency Management for Healthcare, Volume II: Building a Program

$34.99

This series of books focuses on highly specialized Emergency Management arrangements for healthcare facilities and organizations. It is designed to assist any healthcare executive with a body of knowledge which permits a transition into the application of emergency management planning and procedures for healthcare facilities and organizations.

This series is intended for both experienced practitioners of both healthcare management and emergency management, and also for students of these two disciplines.

A Global View of Financial Accounting

$31.99

The importance of corporate financial reporting has increased over the years. Accountants have developed standards that ensure the financial information issued by companies is rigorous and assists the users of the information in making decisions. Initially counties developed their own standards but the increase in world-wide trade demonstrated the need for an international approach to standard setting. This led to the establishment of International Accounting Standards Board (IASB) and the issue of international accounting standards.

Although accounting standards originally focused on financial information that would be of interest to investors in a company, there is an increasing interest in all corporate activities that shape the way we live.

In this book we discuss the specific pressures and decisions that influences the changes in corporate reporting with emphasis given to the U.K., the United Sates and Islamic countries. We also discuss the impact of advances in technology on corporate reporting and we review the nature of information provided by companies to a wider audience than shareholders.