Service Innovation

$21.99

All the world’s most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees.
The questions posed in the book are:
(1) How is it growing;
(2) what are these new service innovations;
(3) what are the drivers;
(4) how can organizations work with service innovations in a structured way?
The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.
Despite the heightened focus on service in society, most models and theories of innovation are based on that the norm is a physical good. We believe that the norm is actually experiential and service based. This book addresses this mismatch of theory and practice for the benefit of those who are seeking to understand, teach, and practice service innovation.

First and Fast: Outpace Your Competitors, Lead Your Markets, and Accelerate Growth

$21.99

“First & Fast is a testament to Stuart Cross’s deep understanding of what business leaders need to do ensure their companies grow and thrive. I have known and worked with Stuart for over a decade and he has always helped me to think and act differently. The ideas and tools in this book will help you to act differently to accelerate the growth of your business.” – Alex Gourlay, President, Walgreens Inc.
For the past 30 years, business leaders have been exhorted to move faster and adopt a “ready, fire, aim” approach to the growth of their business. As the level of change and turbulence increases in all markets, all organizations must adapt—quickly!—or risk decline and decay. But what are the real behaviors, processes, and techniques that are critical to lead your organization at pace without creating confusion, frustration, and unnecessary risk?
First and Fast provides business leaders with a comprehensive and pragmatic set of tools and ideas to enable them to increase pace, build momentum, and accelerate growth in a systematic way. This book is written for business owners, chief executives, other senior executives and managers, consultants, and business advisors.

Leading The Positive Organization: Actions, Tools, and Processes

$21.99

Positive psychology and positive organizational scholarship have begun to have an impact on the enterprise. It is important for organizational leaders at all levels to understand this powerful new framework. This volume brings together a wide range of organizational scholars who have derived implications from positive research for the modern enterprise. Engaging topics from leadership, to self-esteem, and to conflict resolution, this book provides practical tools, actions, and processes that can be used to create positive organizations.

The Resilience Advantage: Stop Managing Stress and Find Your Resilience

$21.99

“This book has great application for workplace health and well being and will help corporate leaders lead the way to a healthier and more productive workplace.”- Alberto Colombi, M.D., MPH., Former Global Medical Director, PPG Industries.
“In clear and accessible language, Citrin and Weiss show us how to see past the frenzy and panic of our complicated daily lives and dip into the deep reservoir of calm adaptability that exists within each of us.” – Grant Oliphant, President, The Heinz Endowments
Imagine if we stopped trying to “manage” the stress in our workplaces and personal lives. What if we recognized, instead, that the challenges we face every day could actually make us stronger, smarter, and more successful. We wouldn’t feel victimized by the stress in our lives; with a change in how we view these challenges, we become capable of resolving them and winning the day.
Global businesses, governments, and communities are profoundly changing their approaches to adversity and challenges. The Resilience Advantage reveals the techniques and methodology we all can apply in our workplaces and homes.
Filled with professional and personal stories, pragmatic research, powerful case studies, and practical actionable tools, this book IS the formula to help each of us turn our challenges into our Resilience Advantage.

Success: Theory and Practice

$21.99

“Michael’s newest book is an absolute must read for both anyone entering the job market and those looking for growth in both their professional and personal lives. This is not your everyday book on success, as it touches on the success of many, but lets you in on the mental and emotional challenges each faced throughout the journey.” –Rocco Marrari, National Accounts Manager for EBE Technologies

“This is a must read for anyone who is interested achieving personal and professional success. Personal and professional growth is a key to success in our careers in this ever-changing environment. Dr. Edmondson provides questions to ask ourselves periodically as a performance temperature check along with some quizzes. He also provides real life examples of successful individuals and traits they implemented to achieve their success.” –Robert Sauselein, CHST, Northeast Operations Manager, HazTek, Inc.

“Michael connects the dots in this where the rubber meets the road with his 7 Characteristics of Success. He demonstrates the practical traits, backed up by fascinating research, to help you unfold your own success story.” –John P. Clark, CFPR- Financial Advisor and Retirement Living Expert

To improve an individual’s capacity to process information, the self-help genre has a tremendous need for a publication that both summarizes the latest research and provides case studies.

This book meets both needs and is valuable for any person interested in achieving personal or professional success.

Divided into seven chapters, this publication examines the theory and practice of success and includes research from history, psychology, sociology, cognitive neuroscience, animal behavior, and other areas.

Regression for Economics, Second Edition

$21.99

There are several powerful statistical analysis software, such as Stata, SAS, and a host of other packages with different levels of elegance, completeness, and support. Preferred is Stata because of its extensive contributions from its users and reliable technical support. I will add Stata commands to perform all the examples of the book. The commands are simple and quick to run. I will provide an appendix with the list of the commands used in the manuscript, their syntax, and a brief description of the output they create.
Updated data for all the examples using the most recent available data. Provide the solutions in Excel and Stata and explain the meanings of the output to reinforce the subject and allow users to have another set of examples using another real-life data. Increased graphical representations to reinforce and clarify the concept.

An Introduction to Lean work Design: Fundamentals of Lean Operations, Volume II

$21.99

This book approaches Lean as an exercise in work design – hence its title. To provide an integrated view of the different perspectives of lean work design, the book examines the major work design decisions from each perspective. It identifies the principles involved in lean operations and examines three existing theories of work design that help define lean operations: systems theory; system variance and the three buffers utilized to protect the system from variance (inventory, capacity and lead time); and organizational information processing theory.
The intended outcome for readers of this book will be an understanding of what is meant by Lean, how it applies to work design, and how it can be implemented in a variety of industries and organizational settings to make those organizations more competitive.

Lies, Damned Lies, and Cost Accounting: How Capacity Management Enables Improved Cost and Cash Flow Management

$21.99

Brand new review in The CPA Journal. Check it out!

New interview from Voice America!

Business leaders rely on accounting data such as profit and calculated costs as a guide to whether they are making money. Should they?

Accounting was designed to report financial performance not model cash flow. Accruals can disconnect cash flow from the timing and extent to which it occurs. Statements of cash flow do not provide insight into what was bought and how efficiently it was used. Costs and profits are not absolute, they change based on the model you use to calculate them. To manage cash, you must manage what you buy and how effectively you use it. The largest expenditure for most companies is capacity; space, labor, materials, equipment, and technology. Unless you model and manage capacity effectively, you will not achieve the cash flow results you seek.

This book introduces capacity management, describes cash flow dynamics, and offers ideas about how to manage both. After reading it, you be able to see, understand, and manage cash flow as never before.