Temperatism, Volume I: A New Way to Think About Business and Doing Good

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What if organization’s pursued something other than an economic agenda? It may appear on the surface that this is a naive question, but it is a fundamental question about the role of organizations in our society. Why has the capitalist profit and neo-liberal agenda become so entrenched in Western society that we can’t possibly imagine anything different? The evidence that the system is flawed is plentiful and yet we still hang onto what we know, a little like a relationship that has past it’s best before date but is not yet damaging enough for a parting of ways. Do we ignore the evidence out of fear or because there appears to be no viable alternative? If growth and profit is part of the equation then what alternative is there to capitalism?
This book explores what different might look like and in doing so proposes an alternative paradigm. It seeks to begin a dialogue about whether, if growth and profit are an important part of the equation, then “Important for what purpose?” What follows is a proposition of an alternative agenda for organizations, one of doing good and the introduction of a new business framework—Temperatism.

Social Media Marketing: Marketing Panacea or the Emperor’s New Digital Clothes?

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Published in 1837, Hans Christian Andersen’s The Emperor’s New Clothes tells the tale of two weavers who present a non-existent suit of clothes to the Emperor with the caution that the suit is invisible to those who are unfit for their positions, stupid, or incompetent. As the Emperor parades in his underwear no one dares to say that they see no clothes— with the exception for one small child who exclaims; “he isn’t wearing anything at all.”
Fast forward to the present day and business owners and managers around the world are told that anyone who cannot see the benefits of social media marketing are unfit for their positions, stupid, or incompetent. As organizations, brands and products fill the social media landscape with meaningless, objective less drivel that has interest to no one and serves only to waste resources and alienate customers, a small voice can be heard exclaiming; “who told you that was a good idea?”
The caveat to this contemporary tale is that for a very few organizations, brands and products, social media has provided a kind-of marketing panacea. Correction: make that a very, very few organizations. For the rest, they are metaphorically parading in their digital underwear. All is not lost however. Although many have been duped in a new clothes-esque sting, and that their social media market- ing efforts are indeed, invisible—but marketing on social media might just be riding to the rescue.

The Challenge to Be and Not to Do: How to Manage Your Career and Maximize Your Potential

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Ever wished you could be more than you are now? Perhaps you have wondered whether there was more to life than the hamster wheel that you find yourself on? Maybe, you have been told by a teacher or manager that you won’t amount to anything? Does part of you secretly believe that you could do something greater than you are doing now?
Then this book is for you. You are not going mad and you are not being big headed to believe that YOU are awesome and YOU do have a unique talent. You have a unique talent, and if you don’t know what it is yet, it is time you found out. If you fail to play your strengths, to be the best that you are capable are being, it is not just you that misses out, it is all of us. Essentially, this book will challenge you to seek out your talent, release your full potential and be defined by who you are, not what you do. Are you ready for that?

Marine Tourism, Climate Change, and Resilience in the Caribbean, Volume II: Recreation, Yachts, and Cruise Ships

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“The Caribbean is particularly vulnerable to climate change impacts. This book tackles a key issue for the Caribbean’s future— how to promote and practice sustainable tourism that provides economic opportunities while conserving the reefs, mangroves, and other marine ecosystems that protect and sustain these fragile islands.” — Lauren Wenzel, Director, National Marine Protected Areas Center, NOAA.
As the nations of the Caribbean respond to the emerging effects of climate change and prepare for those to come, tourism has the potential to either worsen or mitigate these impacts. In this book we look specifically at marine recreation and how its various sectors—ranging from surfing, diving and sport fishing, to yachts and cruise ships—are coping with and preparing for climate change in the Caribbean.
Through essays and case studies by scientists, business leaders, government and NGO staff, and others, we show that tourism could lead the way in reducing human- induced climate impacts, protecting and restoring crucial ecosystems and habitats, and building sustainable futures for the people of the Caribbean and beyond.

Successful ERP Systems: A Guide for Businesses and Executives

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This book brings a unique combination of years of experience in academics research and studies in regards to “ERP systems” with years of experience from a practitioner’s perspective. Each year billions of dollars are spent by organizations to implement, manage, and maintain ERP systems. A simple browse through the Internet will demonstrate how challenging ERP implementations can be. Success rates are seen as quite low with time, costs, and effort typically being above planned and often significantly.
Law firms make a living from ERP’s gone badly. Academia is investing more and more time and research into developing success models that not only attempt to objectively determine ERP success or failure but also attempt to be a proactive in that effort. But why? If ERP systems (and all their inherent functionality) can bring a true ROI to business, why are they so challenging? Why do they often deliver as advertised? And, why are they often seen as failing?

64 Surefire Strategies for Being Understood When Communicating with Co-Workers

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The purpose of this book is to provide practicing and aspiring managers, as well as students of management, with a practical and comprehensive reference for being understood when communicating with their coworkers and those they manage. The book is organized into seven sections including personality traits, the organization, content, context, clarification of the message, as well as word and language use, and speaking voice and style.Several key points about the organization and content of this book should be noted. Each factor is defined in the first paragraph of each topic with an explanation for the way each factor is used to promote understanding–topics can be read quickly, designed to save the reader time. The information contained in this book applies to communicating with both individuals and groups and will help managers say the right thing, in the right way, and at the right time when interacting with their coworkers.

Leading Adaptive Teams in Healthcare Organizations

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The objective of Leading Adaptive Teams in Healthcare Organizations is to provide special frameworks, models, and skills that can guide healthcare leaders as they engage their teams in navigating an increasingly complex and uncertain environment.
The emphasis here is squarely on teams and the leader’s role in leveraging collaborative group process to drive better patient outcomes. Because of the high level of complexity today’s healthcare organizations operate in, new frameworks and models are needed; this book is an attempt to contribute to this ongoing dialogue and body of knowledge.

Sustainability and the City: The Service Approach

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Cities are without a doubt one of the miracles of human creation and the embodiment of the human environment. Insofar as they are large and densely populated human settlements with defined legal and political boundaries that comprise clusters of buildings, open spaces, public facilities and infrastructure, cities are mainly spaces of services that are exchanged between a wide variety of stakeholders— namely, residents, traders, visitors, and the city authorities. Moreover, the provision of cities’ services has profound effect on the local and global sustainability. Thus, municipal services should comprise environmental, social, and economic values, which are designed, produced, and delivered in concert.

Over the years, a variety of new urban models and concepts have been designed and proposed as viable means to reestablish the bond between the human and the natural environments, to increase the quality of life within cities, and to reduce the impacts that cities have on the social and natural environments (e.g., sustainable city, smart city, or resilient city). Herein, a new model of the service-city is presented, including architecture and several pertinent examples, which considers it as a platform that manages and integrates the services and systems currently provided by the city while offering additional supporting services to increase the effectiveness of the value and to achieve the goal of sustainability.

How Creating Customer Value Makes You a Great Executive

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Customer value is an overused and misunderstood term. Chris Ross said, “There’s a strong argument for changing the term ‘marketing’ and renaming it ‘value creation’.”
Companies fail to create value as well as they could because tools of customer value are not known. The author corrects this in simple steps by defining customer value, how it builds loyalty, market share, and profitability; and how customer value can be measured and created. This book also addresses managing steps such as a customer strategy, breaking silos, inter-departmental focus on the customer, measuring customer value added, circle of promises, customer-centric circles, bill of rights, total customer value management.
Remember, if you create value for others, they will create value for you!