Managing Employee Turnover: Dispelling Myths and Fostering Evidence-Based Retention Strategies

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Get ready to deal with ‘pent-up’ turnover! When the job market improves, many employees who have had few options will be looking for new alternatives. Employee turnover can be expensive, disruptive, and damaging to organizational success. Despite the importance of successfully managing turnover, many retention management efforts are based on misleading or incomplete data, generic best practices that don’t translate, or managerial gut instinct at odds with research evidence. We synthesize volumes of academic research on employee turnover into a practical guide to managing retention. Turnover fictions are dispelled and replaced by research-based facts. Keys to diagnosing and managing employee turnover are presented such that readers can effectively manage employee retention today! These ideas are invaluable to audiences from CEOs who care about the impact of turnover on the organization’s bottom line to the Managers who suffer the most when their best talent leaves; from Human Resource Professionals whose career success may depend on effectively managing turnover to students mastering new knowledge and skill sets.

Learning Organizations: Turning Knowledge into Action

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Learning Organizations: Turning Knowledge into Actions discusses the importance of transforming traditional organizations into learning organizations– entities that foster a culture of continuous learning so that external change in all its facets can be recognized when it happens and internal change can be effected and managed when necessary. Learning organizations are poised to transform knowledge into actions, which become best practices that ultimately lead to improved performance. The book features cases and lessons from leading world organizations that invested in knowledge management in order to remain competitive. The importance of both knowledge capture and knowledge transfer throughout organizations is stressed throughout the book. Learning Organizations: Turning Knowledge into Actions offers strategies and guidance to organizational leaders who endeavor to deliver heightened value to all their stakeholders while eliminating the learning ‘disabilities’ that threaten corporate productivity and success.

The Emerging Markets of the Middle East: Strategies for Entry and Growth

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Mergers, acquisitions and joint ventures in the Middle East have developed rapidly between 2000 and 2008, driven by strong economic growth, increasing openness to foreign investment and an appetite for deals among local and foreign investors. Given restrictions on foreign ownership, M&A activity has been nearly all by companies from within the Middle East, whereas outside investors have entered into joint ventures. Over time, greater openness will make M&A as well as joint ventures valid options for international investors. Although deal volumes have reduced significantly during the global financial crisis (2008 — 2010), the Middle East will continue to be a highly attractive emerging market, characterized by rapid growth, improved regulation and significant oil wealth. This book provides a clear step-by-step framework for defining and implementing direct investment strategies in the Middle East, illustrated with examples and cases in each chapter. Regional considerations, such as cultural differences, legal aspects and local market structures will be dealt with throughout.

Regression Analysis: Understanding and Building Business and Economic Models Using Excel

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This book covers essential elements of building and understanding regression models within the context of business and economics. It is a nonmathematical treatment that is accessible, even to readers with limited statistical backgrounds. It is useful for business professionals, MBA students and others who seek to understand regression analysis without having to work through tedious mathematical and statistical theory. The importance of using regression models in modern business and economic analysis can hardly be overstated. In this book we describe exactly how such models can be developed and evaluated. The data used is real data with real world business applications, not data that has been contrived to demonstrate some purely academic point. These data are likely to be encountered and used in the actual world of business. In an appendix using screen shots and step by step instructions, we include how to do use Excel to perform regression analysis. When readers have completed this book they will understand how to build basic mathematical models illustrating business/economic relationships using regression analysis. In addition, they will know how to interpret and evaluate regression models using a five step process (which includes evaluating the model; identifying its statistical significance; determining its explanatory power; for time-series applications, identifying how the error terms are distributed; and understanding the concept of multicollinearity). Readers will understand what is possible and what to look for in evaluating regression models. It is unlikely that most readers will build such models in the course of carrying out their own professional responsibilities, but it is very likely that they will, at some point in their careers, be exposed to such models. This book will help such readers understand models that someone else has developed.

Communication in Responsible Business: Strategies, Concepts, and Cases

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Stakeholders today want to know about your company’s social and environmental performance. Effectively communicating these topics has become critical to economic success. This book offers an extensive toolbox of the most effective instruments that can help you, and each chapter provides specific examples of how to communicate social and cause-related marketing, sustainability reporting, issues and crisis communication, vision, mission statements and codes, and web-based stakeholder communication. You will find hands-on concepts and actual illustrations. Chapter cases provide rich practical coverage and translate concepts into solutions for dayto- day business realities.

Corporate Bankruptcy: Fundamental Principles and Processes

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This book does not attempt to provide advice; each case is unique and should be addressed by competent legal counsel. Rather, this work is intended to provide an overview of the fundamental principles and processes of both Chapter 11 reorganizations and Chapter 7 liquidations, incorporating examples drawn from relevant legal decisions, research findings and common experience to highlight the issues involved and provide a basis for discussion. In addition, the text covers the bankruptcy law implications of a number of special topic areas, including governance and compensation issues, the treatment of intellectual property, contractual agreements and obligations, and newly emerging issues surrounding the use of derivatives.

Assessing and Mitigating Business Risks in India

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This book outlines India’s opportunities and challenges in progressive stages and allows for a meaningful analysis of the risks posed. First, it provides the background to understanding India and sets the stage by highlighting the economic, legal and cultural variances that exist. This is necessary to understand the complexity that is India. The potential markets are then discussed focusing on the growth sectors, MNEs, the upper, middle and lower income segments, and regions and cities where growth is taking place. Next are presented the various pitfalls and obstacles that are frequently faced when operating in India. These can not only increase risk, lead to costly delays, involve lengthy litigation and payment of bribes, aggravate and frustrate, but may even result in total loss of investments. Keys to success are provided. Guidelines are also provided in selecting partners and appointing representatives, as well as the negotiating techniques that work in India. Finally, the book provides a comprehensive list of web resources to help the reader explore further, and connect with government and private sector bodies.

Expanding Customer Service as a Profit Center: Striving for Excellence and Competitive Advantage

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Striving for excellence in customer service is critical to gain a competitive advantage. It is the keystone for business growth and prosperity as it builds repetitive sales to existing customers and referrals for new customers. If customer service is looked at as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the sale, customer service will become a profit center that builds sales dollars to the top line and real profits to the bottom line. Customer service is not as simple as offering a smiling ‘good morning’ greeting and a ‘have a nice day’ parting, but an integrated system that manifests itself in all activities of the business to wield an overall customer service organizational mentality. Every time a customer comes in ‘contact with the company there is what we call a ‘touch point’ and each touch point must be a Wow! Moment’ for the customer. It is the build-up of these wow moments that develops into a superior customer service experience. No longer does the company sell whatever the customer is willing to buy or the company wants to sell, but realigns its customer service efforts to sell those products that the customer really needs. This book is geared to those interested in delivering customer service as a profit center concept that enables the organization to grow in the desired directions–doing the right thing the right way in spite of organizational roadblocks.

Financial Reporting Standards: A Decision-Making Perspective for Non-Accountants

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Accounting is the score keeping system in the ‘game’ of business – you can’t do well in any ‘game’ if you don’t understand how the score is kept. This book is intended to benefit MBA students and upper division non-accounting business majors. It should also serve as an excellent desk reference for practicing managers. The book emphasizes how management’s choice of accounting methods and their required estimates in reporting transactions and events impact financial statements, both immediately and in the future. This book takes an exclusive user’s decision making perspective by utilizing the accounting equation format to directly illustrate financial statement effects. Readers should make better decisions based upon financial statement information through an enhanced understanding of its usefulness and limitations. United States financial reporting standards are compared and contrasted with international financial reporting standards where appropriate. Most of the topics addressed in this book are typically studied by accounting majors in the two course ‘intermediate’ accounting sequence, but the text also includes discussion of consolidations – a topic generally covered in the ‘advanced’ accounting course. Unlike typical accounting books, journal entries are not used to illustrate topical coverage. By exclusively applying a user’s decision making emphasis, and limiting topical content to areas relevant to financial analysis, this book allows non-accounting majors to acquire the underlying knowledge in a concise and easy to understand text. The book assumes the reader has a basic understanding of financial statements (through previous study in accounting principles) and a familiarity with time value of money concepts.