Author

Steven M. Thompson

Steven M. Thompson is an associate professor of management in the Robins School of Business at the University of Richmond. Steve received his PhD in operations and information management
from the University of Connecticut. His MBA and BS are also from the University of Connecticut. In addition to publishing in premier management and technology journals, Steve has designed, developed, and implemented technology-based solutions to help clients in the healthcare industry solve a variety of service
delivery problems and decision making problems.

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