Payal Mehra is an Associate Professor of Communication at the Indian Institute of Management Lucknow, a premier business school of India with 17 years of teaching, training and research experience. One book titled ‘Business Communication for Managers, 1e, is published by Pearson Publishing. In addition, she has written four book chapters for books published by reputed publishers such as McGraw-Hill and Springer on communication related themes. She has published research articles in Singapore Management Review, Journal of Organization Behavior and Management, Journal of Creative Communication, International Journal of Human Resources Development and Management (IJHRDM), The International Journal of Learning, and the International Journal of Education and Development using Information and Communication Technology (ijDECT), amongst others. She is currently conducting research that is concerned with the understanding of the role of communication and interaction in patient-provider interactions.