Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume I

$37.99

“Paul’s book is, in my view, one of the most comprehensive treatise on the challenging topic of Quality, since the works of Deming. It covers the topic, in an almost 3D manner, such that it doesn’t really matter how the reader comes to the subject – as a novice or with experience, that viewpoint is described. Indeed, the book explains the subject matter without being shackled by the conventional wisdoms typically associated with “Quality”. I look forward to it being my next “go to” reference.” –Andrew Nichols, Quality Program Manager, Michigan Manufacturing Technology Center
These two volumes are about understanding—why—and application— how—and aim to provide guidance and introduction to both. Beginning with manufacturing and services, it also includes professional, personal, and spiritual dimensions.
Variation does not sit happily with consistency and skill in handling risk and opportunity requires competence in the use of statistics, probability, and uncertainty; and needs to complement the critically essential soft dimensions of quality.
There are no clear boundaries to the applicability of quality and the related processes and procedures expressed in management systems, and so “… it applies in diverse business and social environments.”
Quality is everyone’s business, and there is no single professional dis?cipline that can properly express this. Best practice, tools, and techniques need to be shared across all kinds of organizational and professional boundaries.

Designing Service Processes to Unlock Value, Third Edition

$31.99

The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design con?gurations are being supported, to a large extent, by technology- enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience.
Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co- creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities—that is, capabilities—of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities–and further boost value co-creation.

Introduction to Business Analytics, Second Edition

$31.99

This book presents key concepts related to quantitative analysis in business. It is targeted at business students (both undergraduate and graduate) taking an introductory core course. Business analytics has grown to be a key topic in business curricula, and there is a need for stronger quantitative skills and understanding of fundamental concepts.
This second edition adds material on Tableau, a very useful software for business analytics. This supplements the tools from Excel covered in the first edition, to include Data Analysis Toolpak and SOLVER.

When Numbers Don’t Add Up: Accounting Fraud and Financial Technology

$28.99

The book begins with a brief assessment of corporate crime, fraud in general and how accounting fraud is different. There is a review of notorious cases such as Enron (2001) and recently Toshiba (2015) including the socio-economic consequences of this nefarious crime. The author contextualised the phenomenon of accounting fraud using a framework he developed called ‘Corporate Governance Cosmos’. Thereafter, the book contains an up to date literature review (in order to make the book more readable academic references have been kept to an absolute minimum but a full reference list is provided) beginning with a thorough appraisal and critique of the seminal theory in this area namely the Fraud Triangle and its different variations. There is a comprehensive exploration of the motivations for accounting fraud and a growing realisation that Dark Triad (Psychopathy, Narcissism & Machiavelli) tendencies may explain why executives engage in accounting fraud. There is a small contribution to the literature by the author who expands an established framework entitled Cooks Recipes Incentives Monitoring End results (C R I M E) by Rezaee (2005). The author extended it to C R I M E L where L is the ‘Learning’ from 33 international case studies of accounting fraud.
Accountants, auditors, anti-fraud practitioners and graduate students will find the mini case studies of accounting fraud particularly useful as it makes the phenomenon tangible and more understandable. The penultimate chapter is a study of the likely impact of financial technology on accounting fraud.
The author concludes by pulling salient previous sections and philosophical ideas together including a brief discussion of ethics, forwarding his IFAC Ethical Triangle, his vision for the future accountant which he refers to as Accounting Engineers and an ancient prescription for the curse of Accounting Fraud.

Disruptive Innovation and Digital Transformation: 21st Century New Growth Engines

$34.99

Disruptive Innovation and Digital Transformation: 21 Century New Growth Engines is for executive leadership, senior management, innovation catalysts, and digital marketing teams tasked with transforming businesses by accelerating growth through disruptive innovations and digital capabilities. It is a practical guide with concise insights for understanding the applications of disruptive innovation and how to iteratively apply them to projects and opportunities. It garners insights from the best minds across relevant disciplines—from its original theory and latest updates—to arrive at new insights on digital transformation.
The author evolves key approaches to disruptive innovation theory to reveal new digital applications and tells leaders what to look for–major categories of customers’ expectations in an escalating pattern to understand in what context digital plus disruptive innovations must be aligned with consumer preferences, environments, and the jobs-to-be-done, which is modeled in a new theory, Disruptive Innovation Customers’ Expectations (DICE).
DICE provides methods to use to lead digital disruption across products, services, and business models. DICE translates the vague parts of disruptive innovation by simplifying them down to what-to-do. DICE takes away the elusive nature of disruptive innovation by advising leaders: how to scan, to track, and to detect disruptions.
This book provides leaders with the right lenses to filter markets, giving order to complexity, and making disruptive innovation simpler.

Mastering Evaluation and Management Services in Healthcare: A Resource for Professional Services

$28.99

This book explores evaluation and management (E/M) coding and serves as a resource in the practice and application of level of service codes.
For two decades the 1995 and 1997 guidelines have provided guidance and structure around the documentation requirements necessary to support professional, outpatient services. After twenty-three years, Medicare has announced the adoption of a new set of standards to be released on January 1, 2021.
This book will serve as a guide for correct code assignment and as an educational resource for the 1995, 1997 and 2021 documentation guidelines.

Agility: Management Principles for a Volatile World

$31.99

“Dr Edmondson’s sixth book is a thought-provoking journey through The Six Functions of the Agile Manager. Each function provides a roadmap for managers on how to navigate in today’s unpredictable and highly volatile environment.” –John Donnellan, New Jersey City University School of Business

“If you are ready to question ‘every aspect of the approach, methodology, biases, and deeply held assumptions’ that you have about how to be a successful leader in the volatile world that we find ourselves, then you’ll want to read Agility: Management Principles for a Volatile World.” –Jason D. Finley, Randolph Technical Career Center

“Edmondson’s work outlines the attributes that truly agile leaders should embody to bring about real and sustainable growth. He guides leaders to fully own their roles as curator, architect, conductor, humanist, advocate, and architect to create spaces that not only grow, but evolve as true learning organizations.” –Allison Rodman, Founder, The Learning Loop

Agility: Management Principles for a Volatile World is required reading for anyone managing individuals in small to medium-sized businesses, large corporations, non-profit organizations, and government offices.

Now is an opportune time for managers to become more agile and shift their position from one of planning, organizing, staffing, directing, or controlling to one of being a curator, architect, conductor, humanist, advocate, and pioneer. To help the reader increase their self-awareness Agility provides a list of principles, questions, and exercises.

The Cost: A Business Novel to Help Companies Increase Revenues and Profits

$31.99

The Cost is a story of a cost engineering consultant named Doug Benson who does his best to help companies understand and improve cost. When Doug arrives at Electronica, the company is on a verge of bankruptcy and hardly even knows why. He must use all his cost engineering knowledge and leadership skills amidst some considerable corporate drama all the while fighting his own personal demons in order to give Electronica a chance. The type of situations that he finds himself in are happening all over the world every day and the results are often dramatic with people losing jobs, stakeholders losing millions of dollars, and communities losing hope.
The Cost is not only for those in the cost engineering field. This book is for everyone that is in a manufacturing business. It is for engineers, buyers, sales reps, accountants, operations folks, and business consultants. This book is also for anyone that is leading a business and has the power to employ cost engineering to make their company successful.

Sustainability Reporting and Communications

$31.99

In order to know whether or not the corporate social responsibility (CSR) initiative and its related commitments are actually improving the company’s performance, it is necessary to have in place procedures for reporting and verification, each of which are important tools for measuring change and communicating those changes to the company’s stakeholders. While certain CSR and corporate sustainability disclosures have now become minimum legal requirements in some jurisdictions, in general such disclosures are still a voluntary matter and companies have some leeway as to the scope of their disclosures and how they are presented to investors and other stakeholders.

This book is intended to be a practical introduction to sustainability reporting and communications that begins by discussing material legal and regulatory considerations and the some of the major sustainability reporting frameworks and then continues with detailed illustrations of how companies might create and distribute their sustainability reports and develop and implement their CSR communications strategies.