Carlos Pignataro, Cisco Distinguished Services Engineer, is a self-described technology change agent who has spent his career on the “bleeding edge.” It all begins with innovation. Innovation, he believes, is not just central to change, it is change. A Services Patent Strategist and co-chair of the Services Patent Committee at Cisco, he has co-invented more than fifty patents (issued and pending) and co-authored over thirty-five Internet Requests for Comments (RFCs). He is a founding member of the International Society of Service Innovation Professionals (ISSIP) and a member of the Council on Innovation at The Conference Board. Carlos spreads the wealth, serving as an adjunct professor at North Carolina State University. He has co-authored two books on computer networking and is a much sought-after speaker at computer networking conferences and across Cisco.