Strategy Making in Nonprofit Organizations: A Model and Case Studies


The leaders of business and non-profit organizations that provide social services will find a set of principles that apply specifically to their organizations. The need for better management and social innovations is critical as the demand for essential social services is growing even as the budgets available from the government and non-profit foundations are declining. How are social enterprises different and what are the management challenges unique to them? Using case-studies and theories of management, we offer some principles that are uniquely applicable to social enterprises. Such organizations provide mission critical or essential social services under severe resource constraints. They often work with volunteers in highly political contexts. They are purpose driven organizations led by people committed to their causes. They face growing demand that typically outstrips available supply. They face competition for resources in the external environment. These organizations rely on harnessing the creativity of their people through processes that are poorly understood by outsiders. These organizations focus on delivering the triple bottom line of economic, social and environmental impact. This book articulates the management problems unique to such organization and offers a set of principles for addressing these.


About the Author(s)

Jyoti Bachani

Jyoti Bachani is an associate professor at Saint Mary’s College of California. With a PhD from London Business School, a masters in management science & engineering from Stanford, she has been a st…

Mary Vradelis

Mary Vradelis has 20 years of experience as a nonprofit administrator and consultant, including as an Executive Director, Interim Executive Director, and Board Member for several organizations. Her se…

Robert P. Sroufe

Robert P. Sroufe is the Murrin Chair of Global Competitiveness in the John F. Donahue Graduate School of Business at Duquesne University. Within the top ten ranked MBA Sustainability program, h…

Book Preview

Additional information

Pub Date

January 2, 2013





Print Price




EBook Price