Susan Luck is currently full professor of business in the Graduate School at Pfeiffer University. Certified as an advanced online instructor by the Online Learning Consortium (formerly Sloan C), the leading organization for online educators, she teaches both online and in the classroom. Dr Luck taught at various institutions and had significant experience as a corporate consultant and trainer. Her work has been recognized by the Association for Business Communication and in other publications. She is an arbitrator for FINRA and a certified mediator for North Carolina Superior Courts. In addition, she has significant experience as a professional writer.