Author

Sue A. Conger

Sue A. Conger, PhD, is on the faculty of University of Dallas as Director, Information & Technology Management academic program. She publishes extensively, speaks at conferences globally, and is a visiting professor at Rhodes University and University of South Africa, both in South Africa, and a 2014 and 2015 Erskine Fellow at Canterbury University, Christchurch, New Zealand. She has been President of Association of Information Systems special interest group on IT Services (AIS SIGSVC), an academic organization with 140 global members; managed the ITSMF-USA Relationship Subcommittee, and helped plan and host five ITSMF-USA Academic Forums. She is active in ITSMF-USA and the DFW LIG as well as several other academic and industry associations, is on several editorial boards, and is on program and planning committees for several conferences. Her research interests are IT service management, IT for developing environments, IT-related privacy, emerging technologies, and innovative uses of IT in organizations. She authored The New Software Engineering (1994) and Planning & Designing Effective Web Sites (1997), and Process Mapping & Management (2011).

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