Author

Marla Hacker

Marla Hacker, PhD, is the Associate Dean of Programs at Oregon State University‚ÄĒCascades Campus. Marla teaches, researches, and applies methods for achieving organizational performance improvement through performance measurement systems, project management tools, customer service interventions, total quality management, and high performance work-team initiatives. She has worked with a variety of organizations including Botswana (Africa) Civil Service, Tri-Met City Transportation, United Way, Procter & Gamble, National Grocers, and the United States Postal Service.

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