Author

Jim Spohrer

Jim Spohrer is a retired IBM executive and active in the International Society of Service Innovation Professionals (ISSIP.org). He has a bachelor’s degree in physics from MIT and a PhD in Computer Science/Artificial Intelligence from Yale. One of the founders of the field of service science, with over ninety publications and nine patents, his awards include AMA ServSIG Christopher Lovelock Career Contributions to the Service Discipline, Evert Gummesson Service Research, Vargo-Lusch Service-Dominant Logic, Daniel Berg Service Systems, and PICMET Fellow for advancing service science.

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