Dynamic Customer Strategy: Today’s CRM


Marketers, merchandisers, and sales executives alike are struggling with Big Data – the data streaming at increasing speeds from myriad channels and options for communicating with customers. The tools are likely to continue to multiply, paralyzing many executives with simply too many choices. Using data from a four-year study, this book provides a process for rigorous decision making, eliminating the paralysis and optimizing decision making for marketing performance. This book is intended for a broad audience including students and professors in graduate business schools, and practicing business executives. The goal is to inform marketing practice and help current and future business leaders navigate through the competitive storms unleashed by technological change.

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About the Author(s)

Jeff Tanner

John F. (Jeff) Tanner Jr. is Professor of Marketing at Baylor University’s Hankamer School of Business and an active consultant in the areas of marketing strategy and customer relationship management….

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Pub Date

November 1, 2013





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