After-Sales Excellence: Driving Improvement, Customer Satisfaction, and Growth

$34.99

Fix what’s broken. Elevate what works. Lead with service excellence.

Aftersales Excellence: Driving Improvement, Customer Satisfaction, and Growth is the essential guide for anyone seeking to improve performance, strengthen relationships, and unlock growth – whether in the aftermarket or beyond.

With over 45 years of global experience as an employee, senior leader, and consultant, Nigel Woodall delivers a practical, no-nonsense roadmap for business improvement. Rooted in the often-overlooked after-sales sector – spanning manufacturers, distributors, maintainers, and more – the book reveals the proven strategies top performers rely on to attract, retain, and grow high-value customers.

But this isn’t just a book for aftermarket professionals. Its lessons apply across industries, because customers aren’t only buyers – they’re investors, suppliers, employees, and owners. And service isn’t just what happens at the front line – it’s shaped by leadership, systems, and internal culture.

Clear, accessible, and packed with case studies, strategies, and actionable insights you can apply immediately, Aftersales Excellence is like having a consultant on call – helping entrepreneurs, leaders, and professionals transform performance, boost customer satisfaction, and stay ahead in today’s competitive, service-driven landscape.

Category: SKU: 9781637428887 Tag:

Description

About the Author(s)

Nigel Woodall

Nigel Woodall has extensive after-sales experience, having worked for SMEs and multinational corporations, including airlines, OEMs, and independent maintenance and spares distribution providers.

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Additional information

Pub Date

October 10, 2025

Pages

232

ISBN

9781637428887

Print Price

$34.99

EISBN

9781637428894

EBook Price

$17.99