Dr. Betsy Bender Stringam is a professor in the school of hotel, restaurant and tourism management at New Mexico State University. Prior to her career in academics Dr. Stringam worked in the hotel, resort, and restaurant industries at both the corporate and property level. Dr. Stringam conducts research primarily focused on hotels and resorts. Her work examines management strategies, technology and the changing hospitality workforce, guest service, loyalty and satisfaction, online user generated rating and review processes, and vacation ownership resorts. Her research is widely published in academic journals, and in international hospitality industry publications.