Author

Ralph D. Badinelli

Ralph Badinelli is a chaired professor in the Department of Business Information Technology, Pamplin College of Business of Virginia Tech. He received PhD and MS degrees in Management from the Krannert Graduate School of Business of the Purdue University, an MS degree in Physics from the Purdue University, and a BS degree in Mathematics and Physics from the Hofstra University. Dr. Badinelli is a board member of the International Society for Service Innovation Professionals (ISSIP), an executive officer of the Service Research & Innovation Institute (SRII), former chairperson of the INFORMS Service Science Section, and a member of the Institute for Operations Research and Management Science (INFORMS), Project Management Institute (PMI), and the Association for Operations Management (APICS).

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