Service Design with Applications to Health Care Institutions

Service Design with Applications to Health Care Institutions

We present Business Engineering (BE) and its application to health service offerings design by using:
? Several disciplines—Strategy, Business Models, Modularization, Business Processes (BP), Business Intelligence (BI), Information Systems (IS) and IT- in generating Enterprise Architecture designs for services, which are aligned with and make operational stakeholders’ interests.
? A hierarchical methodology that allows managing the complexity of full enterprise design by starting with overall aggregated designs detailed by hierarchical decomposition.
? Business, Architecture, and Process Patterns that abstract and formalize the knowledge and experience generated from hundreds of cases.
? Advanced Analytics—data based and Operation Research (OR) models—to support business development, by generating new or improved service designs, and management, by embedding models in operating process design, allowing truly BI that optimize service performance.
? Formal constructs to model designs based on BPMN, allowing simulation and their eventual execution using BP Management Suites.
This book is a sequel to Business Engineering and Service Design, which provides the foundations of Business Engineering; it is dedicated to health care, presenting our view of the foundations for the design of institutions that provide such service, general architectures for making designs operative, and many real cases that show how to do formal design and the benefits to be obtained.

Book Details

Copyright Year

2017

Pages

230

ISBN

9781631575709

EISBN

9781631575716

About The Author

Óscar Barros


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Dr. Oscar Barros (PhD, U. of Wisconsin) works at the Department of Industrial Engineering of the U. of Chile. He created the first group of Operations Research in Chile and the first Master in the discipline. He also developed the discipline of Information Systems in Chile, including a Master on the subject.