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Service Systems and Innovations for Business and Society

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  • Business Engineering and Service Design With Applications for Health Care Institutions
  • People, Processes, Services, and Things: Using Services Innovation to Enable the Internet of Everything
  • Service and Service Systems: Provider Challenges and Directions in Unsettled Times
  • Service Thinking: The Seven Principles to Discover Innovative Opportunities
  • Profiting From Services and Solutions: What Product-Centric Firms Need to Know
  • Five Eyes On the Fence: Protecting the Five Core Capitals of Your Business
  • Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation
  • Achieving Service Excellence: Maximizing Enterprise Performance through Innovation and Technology
  • Customers Inside, Customers Outside: Designing and Succeeding With Enterprise Customer-Centricity Concepts, Practices, and Applications
  • Citizen-Centered Cities, Volume I: Case Studies of Public Involvement
  • Citizen-Centered Cities, Volume II: City Studies of Public Involvement
  • Collaborative Innovation: How Clients and Service Providers Can Work By Design to Achieve It
  • The Accelerating TechnOnomic Medium ('ATOM'): It’s Time to Upgrade the Economy
  • Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society
  • Modeling Service Systems
  • Open Innovation Essentials for Small and Medium Enterprises: A Guide to Help Entrepreneurs in Adopting the Open Innovation Paradigm in Their Business
  • Service Innovation
  • Matching Services to Markets: The Role of the Human Sensorium in Shaping Service-Intensive Markets
  • Sustainable Service
  • FairPay: Adaptively Win-Win Customer Relationships

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