Building Organizational Capacity for Change: The Leader's New Mandate

Building Organizational Capacity for Change: The Leader’s New Mandate

$21.99

Never before have strategic leaders been confronted with so much overwhelming change. The traditional approach taken by the leader or leaders is to direct or control the organizations’ reaction on a monthly, weekly, or even daily basis. This approach is stressful and overwhelming for executive leaders, makes middle managers feel torn between honoring their senior leaders and listening to the demands of front line employees, and is alienating for front line employees.

This book offers an alternative to the traditional approach by focusing on building the change capacity of the entire organization in anticipation of future pressures to change. Based on systematic research of more than 5,000 respondents working within more than 200 organization or organizational units conducted during the previous decade, this book offers a clear and proven method for diagnosing your organizational change capacity.

While building organizational change capacity is not fast or easy, it is essential for effective leadership and organizational survival in the 21st century.

Transforming U.S. Army Supply Chains: Strategies for Management Innovation

Transforming U.S. Army Supply Chains: Strategies for Management Innovation

$21.99

This text offers a practical approach for understanding the US Army’s extremely complex global logistics system, widely acknowledged as one of the largest in the world. The focus is on inventory management policy where prescriptions are illuminated through the prism of an enterprise supply chain analysis. Although Army aviation logistics examples are emphasized throughout, the fundamental issues and potential solutions are broadly applicable to other large-scale military and industrial supply chains as well. Following a summary of recent trends for background and context, a multi-stage conceptual model of the logistics structure is presented to segment and guide the effort. This multi-stage model is used to systematically analyze major organizational components of the supply chain, diagnose structural disorders and prescribe solutions. Integration challenges are addressed using cost-benefit perspectives which incorporate supply chain objectives of efficiency, resilience, and effectiveness. The design and evaluation section proposes an “analytical architecture” consisting of four complementary modeling approaches, collectively referred to as “dynamic strategic logistics planning”, to enable a coordinated, enterprise approach for Army Logistics Transformation. An organizational construct is presented for an “engine for innovation” to accelerate and sustain continual improvement for Army logistics and supply chain management – a “Center for Innovation in Logistics Systems”. Finally, strategic management challenges associated with enterprise integration and transformational change are addressed: organizational design; management information and decision support systems; strategic alignment for a learning organization; and workforce considerations including human capital investment needs. The text concludes with a relevant historical vignette and closes with a summary of expected benefits.

Doing Business in the ASEAN Countries

Doing Business in the ASEAN Countries

$21.99

Doing Business in the ASEAN Countries is a practical and comprehensive guide to doing business in the newly emerging economies of the Association of Southeast Asian Nations (ASEAN), consisting of Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, The Philippines, Singapore, Thailand, and Vietnam. Collectively these countries comprise a huge market of over half a billion people, a combined domestic product in excess of US$1.49 trillion, and total trade of over $1.54 trillion. The region’s economy is the fastest growing in the world. It has distinctive business cultures and systems. Each country has a unique business environment and its own level of development.

Familiarity with the business, political, social, and cultural environment of the country is essential to succeed in doing business there. This book provides such insights into understanding the ASEAN region. It gives information on each country’s history, geography, and demography; the political and economic environment; the legal framework, including procedures for starting a business; cultural intricacies, including religious issues, language, beliefs, and customs; business etiquette and attitudes; management and working styles; and negotiation strategies. It provides guidelines on establishing relationships, selecting business partners, and dealing with corruption and other ethical pitfalls. For further exploration into an issue, links to web resources are also given. Information and insights on each ASEAN country will enable the reader to evaluate better the risk factors in order to make meaningful decisions.

Consumer Behavior: Women and Shopping

Consumer Behavior: Women and Shopping

$21.99

Why study women and shopping? Why is it important? Women matter because of their consumer spending power; they are crucial to survival in the competitive retail industry in America. Women matter because they control over $20 trillion in consumer spending. Women are better educated, have more financial power and decision making abilities and mobility than any previous generation. Why Women Shop provides a fascinating insight into women’s shopping habits and motivations. This book is of interest to business as they gain a better understanding of the most powerful economic force in the retail industry.

Revenue Management in Service Organizations

Revenue Management in Service Organizations

$21.99

Revenue management is concerned with maximizing revenue flows while controlling costs and offers a new framework for locating conventional management accounting concepts and methods, in combination with notions of yield management, pricing and process management. The revenue objective provides a unifying goal for the aforementioned concepts and methods that are especially suitable for service organizations where revenue considerations are inextricably linked to the activities performed. This book places revenue management at the forefront of management accounting with cost management and performance measurement in supporting roles. Revenue management introduces new ideas such as yield management, while uniting previously disparate subjects such as project management, capacity costing, and the theory of constraints. Methods of pricing and their associated strategies are included as well as techniques for segmenting consumer markets.

The Art of Successful Information Systems Outsourcing

The Art of Successful Information Systems Outsourcing

$21.99

This book is unique in that it does not simply discuss an author’s practitioner experience or present a summary of academic research on what makes projects succeed. Rather, this book does not hide the real complexity of the issue and does not attempt to introduce the reader to some elusive nonexistent boilerplate solution. The book does include real world experience and does summarize academic research, but it also treats outsourcing for what it is — an incredibly complex process. There are however many steps managers can take to understand outsourcing for what it really is and manage this process accordingly. It is this focus on the correct mindset, rather than the methodological steps alone, that makes this book unique, and that is why the title of the book is about outsourcing as an art and philosophy.

Drivers of Successful Controllership: Activities, People, and Connecting with Management

Drivers of Successful Controllership: Activities, People, and Connecting with Management

$21.99

This book is about drivers of successful controllership. Successful controllership services provide an imperatively required support to managers, especially in times of change. But what makes controllership services successful? Our book provides the first comprehensive set of answers to this question. We argue it is not the selection of latest tools and techniques but carefully customized services, motivated and skillful employees, and intensive mutual exchanges with managers and open cooperation with other internal service providers. Our book thus addresses managers who want to learn how they best profit from a close collaboration with controllers, and controllers who strive to improve the quality of “their” services to deliver superior performance.

Inside Washington: Government Resources for International Business, Sixth Edition

Inside Washington: Government Resources for International Business, Sixth Edition

$21.99

This sixth edition of a national bestseller is organized the way businesspeople think–by product rather than by agency. It is a comprehensive, yet user-friendly, resource for navigating the products and services of various U.S. and foreign government agencies as well as multilateral organizations including the International Finance Corporation and Inter-American Development Bank.

Letting People Go: The People-Centered Approach to Firing and Laying Off Employees

Letting People Go: The People-Centered Approach to Firing and Laying Off Employees

$21.99

If you manage people, you are probably responsible for firing them. And that’s not always an easy or pleasant task. This book sheds some muchneeded light on just how layoffs and firings can be and should be done right. So many companies mishandle terminations, resulting in lawsuits, mass employee exodus, theft, loss of productivity, brand destruction, and many other issues. This book addresses both layoffs and firings and describes how to perform them correctly. It also addresses the role leadership plays in terminations and teaches readers how to have tough conversations. While the target audience for this book may be human resource managers, it is also written for managers that direct people. You’ll benefit by learning how to avoid costly mistakes when terminating people and how to use properly executed terminations to your advantage. The author details such critical items as helping people let go, properly doing write-ups, following legal advice, choosing the right words, keeping theft control in mind, establishing golden parachutes, and performing professional exit interviews.

Culturally Intelligent Leadership: Leading Through Intercultural Interactions

Culturally Intelligent Leadership: Leading Through Intercultural Interactions

$21.99

The purpose of this book is to outline the important ideas of cultural intelligence and the steps that must be considered and then practiced to become a culturally intelligent leader. The most important aspect covered within this book is that cultural intelligence is both a strategy and a tool towards cultural competency and proficiency. This book outlines the importance of understanding culture and its impact on organizations, the strategic value of cultural intelligence, and the significance of integrating and practicing cultural intelligence in everyday business life. When all these aspects are properly integrated and applied in the leadership and management process, organizations are more innovative and adaptable to respond to cultural changes.