Sales is a Team Sport

$31.99

We see teamwork in every sphere of business, so why should sales be any different?

Sales is a critical part of any business, whether it’s for survival or to grow and scale. Often salespeople are seen as independent hunters and farmers working to serve their company, but that would be wrong. Salespeople may be the tip of the spear when it comes to winning business, but great sales success is built on teamwork.

This book sets out to identify the key components and helps the reader understand what it takes to build the best team from people, skills, processes, technology, and systems. Broken down into chapters that cover everything from the sales process and managing opportunities, to the important role played by marketing, and why CRM is not just a piece of software.

Sales is a team sport. Like all team sports there are those that play on the field and those that work to help the team perform. In any organization everyone plays a part. In the field of sales, understanding how this all comes together will not only help any company, but also anyone that reads the book and wants to get more out of their role, or move their business forward and achieve greater sales success as a team.

The book is filled with personal anecdotes and real-life examples from the author’s career in sales.

Better Outcomes: A Guide to Humanizing Healthcare

$31.99

We have a problem in healthcare.

That problem is this: in today’s healthcare environment, especially in the United States, people take a back seat to the numbers in almost every aspect of healthcare service delivery. Productivity, utilization, and other business metrics rule the roost.

If it’s not calculatable, spreadsheet-able, or measurable, it hardly receives any attention from healthcare managers, administrators, and decision-makers.

We can’t simply sit back and allow the dehumanization that currently runs rampant in our clinics and hospitals continue to wreak havoc on one of the most important factors in clinical outcomes: the relationships between healthcare professionals and the people (patients) that they serve.

Healthcare is a great and noble profession, but it will only remain so if we, as healthcare professionals, return its focus to its true purpose: people, the people receiving care, and the people working to deliver that care. After all, we’re all more than simply numbers on spreadsheets or items on checklists.

Better Outcomes: A Guide for Humanizing Healthcare outlines the 8 changes that organizations and clinicians need to commit to in order to return to the focus of healthcare to where it should be: the patient.

The book covers topics related to truly patient-centered care, a biopsychosocial approach to service delivery, patient engagement, interpersonal communication, and developing long-term relationships with patients.

Through an exploration of both clinical research and real-life examples and cases, the book outlines and supports a vision of a new healthcare, where skilled, competence, and caring clinicians care for engaged patients to promote better clinical outcomes, deliver unmatched satisfaction, and lasting relationships.

Innovation Soup: A Recipe for Organizational Success

$31.99

Not your average cookbook. This is a research-based recipe for innovation!

This book is for anyone wanting to kick start innovation in their organization. It is ground-breaking in two ways:

  • It is based on data, combining empirical research, literature reviews, business cases, and interviews.
  • It tells a story of two friends in diametrically opposite business predicaments due to COVID. Their story is complex and layered, making for engaging reading.

For too long, innovation culture has been amorphous. InnoQTM, built on years of rigorous research, breaks it into 11 dimensions that can be measured, tracked, and improved. We share real world data and examples showing the power of the 11 dimensions and provide concrete ways to improve on them. The pandemic has fundamentally changed the way organizations do business for the next many years–creating a culture of innovation is now more important than ever.

This book is perfect for leaders, innovators, managers, and students.

**If you are interested in the InnoQ Tool, please contact Sanjay Puligadda at [email protected] or [email protected]

DOWNLOAD the InnoQ informational document HERE

Managing Projects with PMBOK 7: Connecting New Principles with Old Standards

$37.99

The Guide to the Project Management Body of Knowledge (PMBOK), published by the Project Management Institute, provides a roadmap of performance domains designed to support project managers in all phases of project management.

The sheer number of models, methods, and artifacts may leave project managers in a quandary about where to start and how to apply the many components.

This book provides a simple explanatory guide for the layman that clarifies the ‘big picture’ of the PMBOK.

Confronting the Storm: Regenerating Leadership and Hope in the Age of Uncertainty

$34.99

“In Confronting the Storm, David passionately argues for a shift from the predominant legacy thinking that struggles with our greatest challenges to a regenerative and collaborative mindset within leaders. Humanity is at a fork in the road so new, creative, and urgent leadership is essential. For us all and future generations to be able to thrive on Spaceship Earth, this book makes for compelling reading.” –David Houle, MD, The Sarasota Institute and 5x TEDx speaker, US

Traditional leadership wisdom is buckling and failing.

Leaders are not only grappling with the pandemic, but a greater challenge awaits them – a storm of complex social, environmental, and economic issues that is leaving organizations extremely vulnerable.

As daunting as it may feel, there are substantial opportunities to thrive.

David provocatively argues that, to successfully deal with the storm, we must accept that the leadership styles that have been celebrated for centuries are now an obstacle to progress. He explores the storm-defying alternatives: key skills and traits that are now crucial for regenerating lives, livelihoods, and the planet, pointing the way to a more collaborative, innovative, successful future for leaders and organizations.

This argument is amplified by some of the most inspiring global leaders who are successfully confronting the storm – including a former Prime Minister, former Foreign Minister, one of Fortune magazines ‘50 Greatest Leaders’, and more.

What will your legacy be?

How a Global Pandemic Changed the Way We Travel

$28.99

“An insightful and detailed account of the pandemic and its impact on the global travel industry. In a situation which was (and still is) constantly evolving, the book presents an historical timeline of events, and how these changed the face of consumer travel, possibly forever. Leisure & business travel, airlines, events, and attractions: all are analyzed comprehensively. How did the industry respond, what lessons were learned and what are the predictions for the future?” –Debbie Marshall, Silver Marketing Association

At the end of 2019, COVID-19 spread rapidly around the world to become a global pandemic. Tourism and hospitality sectors were particularly hard hit with a virtual halt to travel, internally and across borders, with constantly changing rules intended to restrict movement and safeguard travelers. Throughout this period, we have tracked reactions by people, health advisors, and politicians worldwide, as infection rates and deaths from the virus rose or fell dramatically.

We explore how travel and tourism have been affected, both leisure and business travel, safeguards introduced to protect people and the planet, and whether this has resulted in permanent change to the way we travel in the future. For many within the industry, it has been an opportunity to review every aspect of global travel and to define a ‘new normal’ for the future.

Emergency Management for Healthcare, Volume III: Emergency Response Planning

$31.99

This series of books focuses on highly specialized Emergency Management arrangements for healthcare facilities and organizations. It is designed to assist any healthcare executive with a body of knowledge which permits a transition into the application of emergency management planning and procedures for healthcare facilities and organizations.

This series is intended for both experienced practitioners of both healthcare management and emergency management, and also for students of these two disciplines.

Getting Data Science Done: Managing Projects from Ideas to Products

$34.99

Data science is a field that synthesizes statistics, computer science and business analytics to deliver results that can impact almost any type of process or organization. Data science is also an evolving technical discipline, whose practice is full of pitfalls and potential problems for managers, stakeholders and practitioners. Many organizations struggle to consistently deliver results with data science due to a wide range of issues, including knowledge barriers, problem framing, organizational change and integration with IT and engineering.

Getting Data Science Done outlines the essential stages in running successful data science projects. The book provides comprehensive guidelines to help you identify potential issues and then a range of strategies for mitigating them. The book is organized as a sequential process allowing the reader to work their way through a project from an initial idea all the way to a deployed and integrated product.

Service in the AI Era: Science, Logic, and Architecture Perspectives

$31.99

Are you prepared for the coming AI era?

AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today’s use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA).

Ultimately improved service for all is possible with human-level AI and digital twins – but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better mental-models in people to improve interactions (logic), better cultural and structural models of organizations to improve change (architecture), and better trusted and responsible AI models. The service innovation community studies and builds better models to improve interactions and change in business and society.

The book challenges all responsible actors – individuals, businesses, universities, and governments – to invest systematically and wisely to upskill with AI (the X+AI vision). The service innovation community is a growing transdiscipline harnessing all disciplines to become better T-shaped professionals. Extensive end notes, bibliography, and index are provided.