EXPERT INSIGHTS
Expert Insights are short articles designed to provide readers with a professional “tune-up” no matter what your job might be…

Negotiation and Mediation

Mediation Skills for New Team Leaders: How to Mediate Successfully as a New Team Leader, Part Two

Author : Bailey, Rita J.
Bio : Rita is a Leadership Coach, Facilitator, Mediator. She works with wide range of public, charities, and private sector organisations. She works directly with managers and leaders who want to enhance communications, leadership style and personal impact. Since graduating from Henley with an MBA, Rita’s early management career focussed on regeneration, working with multiple stakeholders, collaborative partnerships and learning and development. As chief executive of a development agency she led on public sector projects that stimulated economic growth, created new jobs and retrained people to benefit from new market opportunities. Rita’s passion for supporting change has led her into developing leaders and managers mandated to taking change forward in diverse and complex areas such as Technology, Education and Health. She contributes to developing managers for leadership positions as part of diversity initiatives and career development programmes. Rita is a Fellow of Institute of Leadership & Management(ILM) Principle Practitioner member of the Association of Business Psychologists, Member of Chartered Management Institute. She has held trustee roles and is currently involved in Toastmaster International, Cherie Blair Foundation for women entrepreneurs. She has previously been chair of an equality council and a public appointed member of a Learning Skills Council.
ISBN : 9781631576980
Publish Date : 2017/2/1
Page Count : 8
Description :
The modern workplace is often the environment for disputes and conflicts. Mediation skills in a team leaders’ toolbox will help to provide them with a positive approach and release their staff from any stress and anxiety linked with settling disputes. Alongside performance issues, resolving staff conflict is a tricky task for team leaders. Internal surveys have shown that new team leaders are not confident about resolving conflict that leads to grievances and disciplinaries, despite understanding how critical it is.

Mediation Skills for New Team Leaders: Preparing for Your First Mediation, Part One

Author : Bailey, Rita J.
Bio : Rita is a Leadership Coach, Facilitator, Mediator. She works with wide range of public, charities, and private sector organisations. She works directly with managers and leaders who want to enhance communications, leadership style and personal impact. Since graduating from Henley with an MBA, Rita’s early management career focussed on regeneration, working with multiple stakeholders, collaborative partnerships and learning and development. As chief executive of a development agency she led on public sector projects that stimulated economic growth, created new jobs and retrained people to benefit from new market opportunities. Rita’s passion for supporting change has led her into developing leaders and managers mandated to taking change forward in diverse and complex areas such as Technology, Education and Health. She contributes to developing managers for leadership positions as part of diversity initiatives and career development programmes. Rita is a Fellow of Institute of Leadership & Management(ILM) Principle Practitioner member of the Association of Business Psychologists, Member of Chartered Management Institute. She has held trustee roles and is currently involved in Toastmaster International, Cherie Blair Foundation for women entrepreneurs. She has previously been chair of an equality council and a public appointed member of a Learning Skills Council.
ISBN : 9781631576973
Publish Date : 2017/2/2
Page Count : 8
Description :
The modern workplace is often the environment for disputes and conflicts. Mediation skills in a team leaders’ toolbox will help to provide them with a positive approach and release their staff from any stress and anxiety linked with settling disputes. Alongside performance issues, resolving staff conflict is a tricky task for team leaders. Internal surveys have shown that new team leaders are not confident about resolving conflict that leads to grievances and disciplinaries, despite understanding how critical it is.

Short Guide to Negotiating

Author : Croft, Chris
Bio : Christ Croft has an enginering degree from Cambridge and an MBA
ISBN : 9781631577390
Publish Date : 2017/1/26
Page Count : 10
Description :
This little book will save you thousands of pounds in your work and in your personal life. Whether you are selling or buying, you are almost certainly negotiating, even if you don’t realise it. Just follow the structured negotiation process from planning, through the preamble and opening offers to trading and closing. At last you’ll know what you should have been doing, and what other people have been doing to you, all these years! Areas covered include: •