Jim Spohrer and Haluk Demirkan, Editors of the Service Systems And Innovations In Business And Society Collection
Dr. Haluk Demirkan is a Professor of Service Science, Information Systems & Supply Chain Management, and the Executive Director of Center for Information Based Management focused on business analytics, service innovation at the Milgard School of Business, University of Washington (UW)-Tacoma. His achievements brought him an international leadership and reputation in analytics, design-led service science, and innovation.


Dr. James (“Jim”) C. Spohrer is IBM Innovation Champion and Director of IBM University Programs World Wide (IBM UP), and works to align IBM and universities in regional innovation ecosystems globally. Previously, Jim helped found IBM’s first Service Research group, the global Service Science community, and was founding CTO of IBM’s Venture Capital Relations Group in Silicon Valley.