Designing Service Processes to Unlock Value

Book Details

EISBN

9781606493052

Pages

137

ISBN

9781606493045

Copyright Year

2013

In Stock

November 20, 2012

Print Price

$34.95

EBook Price

$19.95

About The Authors

Joy Field

Joy M. Field is an associate professor of operations management in the Carroll School of Management at Boston College. She received an MBA, an MS in statistics, and a PhD in operations management from...More
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