Designing Service Processes to Unlock Value, Second Edition

Book Details

ISBN

9781631573958

EISBN

9781631573965

Pages

160

Copyright Year

2017

EBook Price

$19.95

In Stock

October 21, 2016

Print Price

$34.95

About The Authors

Joy Field

Joy M. Field is an associate professor of operations management in the Carroll School of Management at Boston College. She received an MBA, an MS in statistics, and a PhD in operations management from...More
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