Achieving Service Excellence: Maximizing Enterprise Performance through Innovation and Technology

Book Details

Print Price

$34.95

EBook Price

$19.95

In Stock

December 01, 2013

Copyright Year

2014

Pages

146

ISBN

9781606495445

EISBN

9781606495452

About The Authors

Carl M. Chang

Dr. C. M. Chang is an Adjunct Professor Emeritus at Department of Industrial and Systems Engineering, State University of New York at Buffalo, Buffalo, New York, USA, where he has taught “Engineering ...More
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