Achieving Service Excellence: Maximizing Enterprise Performance through Innovation and Technology

Achieving Service Excellence: Maximizing Enterprise Performance through Innovation and Technology

Book Details

In Stock

December 1,2013

Print Price

$34.95

EBook Price

$19.95

Copyright Year

2014

EISBN

9781606495452

Pages

146

ISBN

9781606495445

About The Author

Carl M. Chang

Dr. C. M. Chang is an Adjunct Professor Emeritus at Department of Industrial and Systems Engineering, State University of New York at Buffalo, Buffalo, New York, USA, where he has taught “Engineering ...More
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