The chief communication officer at a Fortune 500, multi-national corporation today faces the challenges of a rapidly changing global economy, a revolution in communication channels fueled by the Internet, and a substantially transformed understanding of what a 21st century corporation stands for. This book investigates these forces and the specific communication challenges that they pose for the global corporation. Examining these forces and how they are interrelated should offer insights and strategies for students of the corporate communication discipline and business leaders to help them deploy effective communication as a strategic business asset in the contemporary global economy.
This book focuses on the process of communication in a corporate context; and explores, analyzes, integrates, and applies the theory, practice, and functions of corporate communication. The combination of a theoretical framework for understanding how these forces influence corporate communication with practical guidelines for effective communication within this framework will also be of value to practitioners as well as students of the communication discipline.
Designed for the professional whose position requires the creation and management of an organization's communications, this book applies strategic approaches to tactical written and oral communication, and includes a particular emphasis on problem solving and analytical techniques appropriate to global corporate environments. Essential to effective communication in corporate and organizational environments is the ability to understand and apply the concepts of corporate communication as strategic management functions.
This text explains in simple language the methods and techniques of cost analysis that can be applied strategically at any level in an organization. The busy manager will find that the cost information provided will help them plan and control the activities for which they are responsible and also make strategic decisions in the most effective way.
Given that communication is the lifeblood of an organization, managerial leaders need to understand how to use communication strategies to build their teams to achieve organizational objectives.
Pricing analytics uses historical sales data with mathematical optimization to set and update prices offered through various channels in order to maximize profit. A familiar example is the passenger airline industry, where a carrier may sell seats on the same flight at many different prices. Pricing analytics practices have transformed the transportation and hospitality industries, and are increasingly important in industries as diverse as retail, telecommunications, banking, health care and manufacturing. The aim of this book is to guide students and professionals on how to identify and exploit pricing opportunities in different business contexts. The first chapter looks at pricing from an economist's viewpoint, beginning with the basic concept of price elasticity and how it differs at the product, firm, and industry levels as well as the short term versus long term. Next, the common assumptions regarding the customer population's willingness-to-pay is discussed along with the price response curves that result from this assumption. Basic price optimization techniques are then explored with extensions provided for alternative objective functions and constrained supply. The second chapter looks at these same topics, but from a more practical standpoint, with examples provided from several consulting projects. The third chapter is on dynamic pricing, with a special emphasis on the most common application: markdown pricing. Similar to the first two chapters, both the theory and the application aspects will be covered. The fourth chapter covers the new field of customized pricing analytics, where a firm responds to a request-for-bids or request-for-proposals with a customized price response. In this situation, the firm will only have historical win/loss data and traditional methods involving price elasticity do not apply. The pricing analytics methodology along with several case studies will be provided. The final chapter covers the relevant aspects of behavioral science to pricing. Examples include the asymmetry of joy/pain that customers feel in response to price decreases/increases. A set of best pricing practices will be presented that are based on these behavioral responses. Finally, the appendix will contain the details needed to build and implement a pricing analytics system in practice.
The book discusses current applications and specific examples of RFID usage taken from a variety of industries. The appropriate coupling of RFID with other technologies such as GPS, ERP, and robotics is discussed as well as an overview of the RFID implementation process.
This book offers the small to medium sized business owner or marketing staff a hands-on experience that will culminate in the development of a marketing plan, specifically tailored to an individual business.
This textbook is a concise introduction to the essential concepts and tools used in the "Lean" method of improving business processes; it constitutes a sufficient "toolkit" to enable a reader to successfully improve business processes in their workplace.
In recent years, Trade Promotion Institutions have developed national strategies and new tools to support the business sector, helping enterprises to find new markets and trade opportunities. What are these national strategies, how are they designed and implemented? Special attention is given to evaluation tools created to assess results and provide justification for investment expenditures. Best practices will be considered and reviewed on the basis of selected countries having introduced innovative national trade promotion programs, such as Finland, Mauritius, Mexico, New Zealand and Singapore.
The new generations of learners, technological innovations, budgetary constraints, and economic factors have given rise to the need for reevaluating new strategies in Higher Education Institutions (HEI). In addition, quality of learning, responsiveness to economic needs such as providing competencies that can help graduates be gainfully employed and help economies grow, and helping learners to fund their education are among the ongoing issues that HEI should carefully examine in formulating an appropriate strategy in dealing with the rising challenges.
Clearly, even in archery, hitting the target is more than just will and effort but rather judgment, ability and the likelihood of hitting the target under environmental conditions. This book discusses not only the science but also the art of target setting.
Thanks to the development of internet- and network-based information and communication systems, virtually every product and service produced today has a supply chain that extends around the globe. For the last twenty-five years, companies such as Wal-Mart, Dell, and Toyota have enjoyed strong competitive advantages in their respective markets as a result of their world-class supply chains. As the supply chain increasingly lengthens, managers at all levels of the organization must understand the unique challenges of working with suppliers and customers located around the world--and the opportunities that can build new competitive advantages. This book will introduce readers at all levels of experience to cutting-edge methods and strategies for global sourcing and global distribution through the discussion of current research and case study vignettes from companies in every corner of the world.
In this communication-centered approach to performance, the appraisal process is designed to facilitate meaningful and open interaction between employees and their supervisors.
Every business is exposed to financial risk stemming from commodity price volatility. Risk exposure may be direct from the prices paid for raw materials needed for operations or indirect from higher energy and transportation costs. The purpose of this book is to provide an approach that organizations can implement to manage commodity price volatility and reduce their exposure to financial risk. This topic is important for current and future supply chain professionals due to the significant direct financial effects that price volatility has on profitability, organizational cash flow, the ability to competitively price products, new product design, buyer-supplier relationships, and effective negotiating.
The purpose of this book is to provide consistently effective strategies and systematic approaches to negotiations that will dramatically improve international managers as negotiators. The book provides sufficient familiarity with negotiating styles that will help managers identify their unique strength and weaknesses, thus enabling them to interpret and comfortably use the latest advances in the field of negotiation in dealing internationally.
The book offers an introduction to cross cultural management through an exploration of the major theories that have been developed in the fields of business anthropology and international management.
“Phil Romero’s trademark, experience combined with scholarship, makes this book important for anyone who wants to think ahead about our problems and approach them in an informed and constructive way.” —George P. Shultz, Secretary of State under President Ronald Reagan
This book develops a new model for lean management. The intent is to demonstrate a model framework consisting of four critical components: leadership, culture, team and tools. The development of the model and these four components will be built from empirical theories reported in the research literature and in successful applications.
Virtual teams are an integral part of today's global business environment. Traditional face-to-face communication is frequently being replaced with technology mediated communication methods including phone, email, fax, synchronous chat programs, and videoconferencing.
This book will introduce concepts and examples of risk in supply chain management, followed by an identification and discussion of an array of quantitative tools (selection methods, risk simulation modeling, and business scorecard analysis) to help manage these risks.
In addition to the interface between family dynamics and the family's business, we will explore the key tasks in family business consultation: succession planning, selection of the successor, conflict resolution, defining the role of family members in the business, how to involve the management team in succession planning, determining what happens after succession and building a board of advisors.
This book provides the business student or professional a concise guide to the creation and effective use of both internal and external cost models. Development of internal cost models is discussed with illustrations showing how they can be deployed to assist in new product development, pricing decisions, make-or-buy decisions and the identification of opportunities for internal process improvement projects.
This book smartly focuses on the three interlinked processes that compose effective supply chain planning:
demand planning, sales and operations planning, and inventory and supply planning.
The purpose of this book is to trace the history of globalization and its impact on supply chain management and to look at the problems and some of the solutions facing global supply chains in the current era. The current challenge is surviving the challenge of global competition. Good supply chain management can be a valuable tool in winning this competition.
This book is based upon detailed research on the behavior and skills of successful negotiators. From this research, the book extracts Five Golden Rules along with simple tools and techniques which, if applied, guarantee a successful negotiation outcome.
This book smartly focuses on providing an understanding of the different customer types that exist today, as context when faced with the challenge in retail when consumption falters, as well as exploring the various strategies to engage inscrutable shoppers, who may be dissatisfied with ethical, green, or broader social issues.
Virtually every business seeks to increase its profit, but few business leaders realize that a universal law governs profit from customers. You may be applying the 80/20 rule to sales, quality control, investing, or production, without realizing that this rule summarizes the Pareto distribution of inputs to outputs.
This book provides an overview of the organizational mechanisms of TMT impact. When having finished this book, readers will know how a TMT exerts influence and have more insight in how to make TMTs more effective in their organizations.
A basic understanding of multiple regression is helpful in carrying out good business practices--specifically in the areas of demand management and data analysis. This book on correlation and regression analysis will have a non-mathematical, applied, data-analytic approach.
A central theme to the book is in fact that the commercial process is central to the human condition. The onus to exchange, the bartering of the fruits of one's labor, achieved by physical work or applied knowledge, with another is the natural condition of humankind. It separates us from all other species on earth and underscores humankind's desire to reach out and touch - integrate with others.
Marvin Washington, Stephen Hacker, and Marla Hacker
The subject of organizational change is receiving increasing attention. Whether it is re-inventing government, re-engineering corporations, or reforming churches, all kinds of organizations are attempting major transformations.
This book explores how naturally connected organizations (NCOs) can survive and thrive in an increasingly unpredictable world using the principles of natural connectivity, organic growth and collaboration. It shows how naturally connected organizations are resilient through cycles of boom and bust.
Managers and analysts routinely collect and examine key performance measures to better understand their operations and make good decisions. Being able to render the complexity of operations data into a coherent account of significant events requires an understanding of how to work well with raw data and to make appropriate inferences.
This book combines academic theory with real world, practitioner success stories to provide executives a summary of current best practices. This book examines four virtual business strategies that are showing unprecedented opportunity. The Any Place, Any Time strategy focuses on providing high quality service 24/7 by ignoring traditional geographic challenges.
In an age of self-service stores, saturated markets and ever more demanding customers, the careful and science-driven design of the point of sale has become a crucial success factor for both retailers and service businesses.
Ho Yin Wong, Kylie Radel, and Rooma Roshnee Ramsaran-Fowdar
The book aims to provide a comprehensive, holistic and practical framework for readers who are interested or involved in developing a marketing plan so that they can appreciate various marketing concepts and put them together in an easy to read guide.
This book looks at how government can move from "rule driven" to "leadership driven" management. Specifically, it documents and discusses specific examples of successful cost informed decision making and cost management and control in government.
Intended for an audience of graduate students, executive MBA students, and mid-to upper level government and corporate managers, this book examines the complexity of the types of organizations that comprise a modern supply chain, the problems that arise as a result of this complexity, and the solutions and analytical approaches available to managers that can help resolve these real world problems and dilemmas.
Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable.
This book will present the topic of revenue management from a managerial accounting and financial management perspective. Its audience includes finance and accounting executives and managers, CPAs and consultants, and MBA and EMBA students and faculty interested in managerial accounting and financial management.
In a fast changing world, brimming with social and economic uncertainty, financial information plays a vital role in the life of an organization and does so with two sets of eyes.
So much change!! If you're confronted with the pressures to change anything in your company, let this book help you focus on building the change capacity of the entire organization with less stress and more effective outcome.
The concepts of this book have great potential to make enormous worldwide contributions to broad governmental and corporate realms. This is a powerful set of ideas that the corporate world will and must apply to fuel a worldwide revolution of innovation and transformation. -- Army Sustainment Magazine, Nov-Dec 2011; Reviewer: David Grossman (LTC, US Army, ret)